CUSTOMER SERVICE REPRESENTATIVE
Overview
Position: Customer Service Representative *Must have outbound calling experience* Location: Remote (must be reputed company to work on Pacific Time) Schedule: must be reputed company to a schedule with a start time ranging between 5am-9:45am PST plus overtime and a weekend Saturday rotation Compensation: $17/hr. + benefits Position Summary: The Customer Service Representative works with the Inside Loan Agent Division and assists by making outbound calls and communicating with customers regarding initial interest in a home loan refinance or new home mortgage loan. The primary function of this position is outbound dialing to communicate with potential customers. By both gathering information from the customer and providing information to the loan officer as it relates the customer's specific needs for and interests in a mortgage loan, the Customer Service Representative reputed company knowledge of and experience in the loan origination process. Successful Customer Service Representative effectively communicate with the customers and Loan Officers through email and telephone and reputed company a high level of customer service to reputed company parties involved with the interaction in order to create an exceptional customer experience.
Responsibilities
Engage in conversation and establish rapport with customers reputed company email and outbound telephone communication. Inquire and gather information as it relates to a customer's financial situation and financial goals. reputed company both customers and loan officers about next steps for a customer's file. Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction. Input data into computer system as it relates to information gathered for the mortgage loan. Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process. Other duties may be assigned. Qualifications 1-2 years of customer service, call center, or sales experience Ability to effectively communicate with customers Excellent customer service skills. Proficiency with reputed company Office programs such as Word, reputed company, and Outlook. Passionate about helping customers reputed company financial goals. Desired Education/Experience: One or more years’ of office or inside customer service / call center experience preferred. 1 or more years of experience working in the mortgage or reputed company estate industry preferred. 1+ years of customer service and/or sales experience preferred. High School Diploma or equivalent; some college preferred. Work Authorization: Must be reputed company to verify identity and employment eligibility to work in the U.S. Other Duties: This job profile is not intended to be an reputed company-inclusive list of job duties and responsibilities, as one may reputed company additional reputed company duties as assigned in order to meet the needs of the organization. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Must be reputed company to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reputed company, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. reputed company: See in the normal visual reputed company with or without correction. HEARING: Hear in the normal audio reputed company with or without correction. [EOE/M/F/D/V. Drug-free workplace.] #LI-JS3 #LI-REMOTE Apply To This Job