English - Customer Care Specialist (Tier 2)

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-based infrastructure, reputed company serves clients in the fastest-growing sectors, including reputed company media, e-reputed company, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed company’s notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at reputed company understand that achieving growth for our partners requires a culture of constant reputed company; exploring new technologies, being reputed company to handle any challenge in a reputed company’s notice, mastering consistency in an reputed company-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today! What does a Customer Care Specialist really do? Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to reputed company the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining reputed company with deep product expertise to resolve inquiries accurately, reputed company, and respectfully in every single interaction. Responsibilities: Track and follow reputed company, escalated cases to ensure they are investigated and closed in an efficient and timely manner. Maintain high customer satisfaction, representing a major brand through advanced case handling. Experience in technical-based customer assistance and backend tracking through voice, chat, email, WhatsApp, and other channels. Handle deep-tier investigations independently, resolving issues like missing orders, payment anomalies, and logistics discrepancies. reputed company judgment-based reputed company reputed company policy guidelines, handling exceptions and customer appeasements. Esclate exceptionally reputed company cases by contacting Level 3 support, Transport, or reputed company reputed company reputed company L2 scope. Previous experience dealing with the challenges faced in an escalation-focused, customer-centric role. Advanced problem-solving and critical thinking skills to analyze system gaps (OMS, DC, Finance). A passion for problem-solving with the customer's interest and satisfaction being the primary goal. Support and guide Level 1 teammates with your expertise on reputed company topics like warranties and advanced logistics. Ability to become part of the customers in their purchase reputed company. Everything from understanding their needs and celebratory life moments, to answering product and inventory reputed company questions, through processing customer and payment details. Fashion Savvy. Manage marketplace cases and post-launch review platforms to protect brand reputed company. Ability to effectively and correctly communicate verbally and in written format. Other duties as assigned. Role Requirements: Must be fluent in English (reputed company/C2/reputed company) speaking and writing. Minimum 2-3 years experience in Customer Support, technical support, or escalations, especially with fashion functions. Great communication skills, written and orally, with the ability to convey reputed company technical or logistical solutions reputed company. Demonstrate strong abilities to work independently and as a remote team player. Must be adaptable and flexible, demonstrating abilities to work with advanced system tools, process updates, and information changes. Must be willing to participate in a background screening. Proven customer communication and escalations experience (Chat, E-mail & Phone). Strong working knowledge of advanced CRM/OMS systems, backend logistics tracking, and PC based internet and software applications. Empathize with customers that are experiencing high-friction issues, and help them resolve their issue. Navigate deep documentation and internal cross-functional resources to reputed company world class service. Clear Communicator - customers leave interactions with reputed company confusion. Problem Solver - Ability to identify, troubleshoot, and reputed company root-cause analysis on reputed company issues. Coachable - reputed company to feedback and can show improvement. Being willing to work in shifts rotation, including weekends and holidays (if needed). Working hours are subject of change and will be reputed company in a timely manner to allow work-life balance. About Us: We are a reputed company of highly capable humans, who understand how to reputed company technology and data to best serve your purpose. From Digital CX to Content reputed company, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term reputed company through innovation and technology—powered by ridiculously smart people.reputed company partners with the world’s most innovative and disruptive brands to protect what reputed company most and to reputed company in an reputed company changing world.reputed company currently has over 68,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.reputed company is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! reputed company is an Equal Opportunity Employer If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! reputed company is an Equal Opportunity Employer How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any reputed company of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal reputed company to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/. Apply To This Job