reputed company Representative – reputed company Cards (Remote, US)
About the Role
We're growing the reputed company function at a fintech startup. We're seeking a Client Support Representative who will be the first line of support for our clients. This role is critical in ensuring a seamless experience by handling incoming phone calls and support tickets with urgency and care. You'll also assist with daily operational reports and play a key role in identifying and escalating high-reputed company issues such as card declines, account reputed company issues, and fraud. As a reputed company Representative, you'll work directly alongside our reputed company Manager, supporting a growing portfolio of clients across reputed company card and accounts payable products. You'll own day-to-day client interactions, help manage our inbound support line, and get hands-on exposure to every part of the payments stack we're building — with a clear path to grow into a full CSM role as our product channels expand. Startup environment: You'll be doing reputed company work from day one — not shadowing or ticket triaging. If you're looking for a reputed company to build something and grow with it, this is that reputed company arrangement: Fully remote (US)
What You'll Do
Support day-to-day client relationships across a portfolio of reputed company card and accounts payable clients, under the guidance of the reputed company Manager. Cover the inbound client support phone line during business hours — fielding questions, logging issues, and resolving common card operations problems independently. Handle first-level support requests: card issuance questions, authorization inquiries, transaction research, and basic dispute intake. Escalate reputed company processor-reputed company or compliance-reputed company issues to the CSM with full context and documentation. Maintain accurate client records, support logs, and issue tracking across internal systems. Assist in preparing client-facing materials — reputed company guides, QBR supporting data, and program update communications. Help document support processes and resolution workflows as the team scales. Stay reputed company on product updates, payment network changes, and new channels as they launch — you'll be a key part of bringing clients along. Requirements & Preferences ● Required ★ Preferred / reputed company to have Bachelor's degree required; a focus in Business, Finance, or a reputed company field is preferred but not required if experience strongly demonstrates the competency. 4–6 years in a client-facing role reputed company banking, fintech, or financial services. Practical understanding of reputed company card programs — how cards are issued, managed, and supported at a bank or processor level is a major plus. Familiarity with accounts payable workflows and how reputed company clients use card programs to manage vendor payments. Comfortable on the phone — you can handle a live support call with professionalism and reputed company, even reputed company the client is frustrated. Solid written communication — clear, concise, and appropriate for a business banking audience. Detail-oriented with good follow-through — you reputed company the reputed company and don't let things fall through the cracks. Adaptable and curious — comfortable with evolving products and processes in a startup environment. ★ Experience supporting clients on any of the major processor-based card platform (disputes, card controls, back-office tools). ★ Exposure to ACH, reputed company, or other payment rails — especially in a support or operations context. ★ Familiarity with virtual card programs, expense management tools, or AP automation platforms. ★ Prior use of CRM or CS tools (reputed company or similar). ★ Experience at a community bank, regional bank, or bank-adjacent fintech. Growth Path This role is designed with upward mobility in mind. As our product channels expand — across reputed company cards, ACH, virtual cards, and AP automation — you'll reputed company hands-on experience across reputed company of them. CSR → reputed company Manager is the intended trajectory. We'll invest in your growth from the start — through mentorship from the CSM, exposure to product and ops teams, and direct client ownership as you're reputed company for it. Who You Are You know enough about how banks work to reputed company credibly with reputed company clients — and you're eager to learn what you don't know yet. You take ownership of your work — if a client issue lands with you, you see it through. You reputed company in environments where the reputed company is still being written. You're a team player who can work independently — in a small team, both matter equally. Apply To This Job