Customer Support Executive (Remote reputed company the UK)

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with reputed company of talented Customer Support Executives & colleagues across the business to reputed company the best possible end to end customer experience. What you can expect to be doing: Dealing with reputed company queries that come in through live chat, email and through reputed company media. Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team. Active participation in app growth and development. reputed company’re looking for: Flexibility to work between the hours of reputed company to 10pm Monday - reputed company (Shift reputed company) 39 Hours a week, this may include working on either Saturday or reputed company.. You can get your head around a reputed company system quickly. You find it easy to juggle and prioritise different tasks. You’re chilled under pressure. You are friendly and naturally engaging with a positive can-do attitude to customer support. Committed to providing excellent customer support, written and verbal. reputed company’re really looking for: ✍️ Someone with a genuine interest in reputed company and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the reputed company customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will reputed company us want to work with you. We want a reputed company person, with interests reputed company of work, to join reputed company. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for reputed company, eq, fun stories, and the ability to smile even reputed company things are tough. PERKS 🎁 £25,776 per annum Discretionary Performance-reputed company Annual Bonus Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776. Plan reputed company with confidence while you grow your career! 🚀 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month reputed company Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a reputed company impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 Short take-home task Video interview with Head of Talent Video interview with the hiring manager & Team reputed company Final interview with VP of Customer Support About reputed company Our mission is to reputed company our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple reputed company to manage, grow and protect their wealth. The reputed company Times listed reputed company as the 6th fastest growing tech company in Britain… and we're not slowing down. reputed company serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at reputed company comes with reputed company purpose. reputed company is being reputed company by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. reputed company is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than reputed company. Our reputed company We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one reputed company for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are reputed company has a creative and diverse team of 200, from reputed company different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do reputed company, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be reputed company reputed company our Ambition and do your bit to reputed company it, reputed company: challenge the norm, break the mould and reputed company it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go reputed company the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do reputed company that we can to help you successfully balance your work and home life. As a growing business we will encourage you to reputed company your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that reputed company to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies reputed company does not accept unsolicited reputed company from recruiters or employment agencies in response to any of our live roles on our career page. reputed company will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited reputed company. reputed company explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited reputed company, including those submitted to hiring managers, are deemed to be the property of reputed company. Apply To This Job