Bilingual Intake Coordinator (English/Spanish) (CT 10-7PM)

Position Title: Bilingual Intake Coordinator (Spanish) Timezone: MT/CT Reports To: Director, Client Engagement Direct Reports: None Status: Full-Time, Salary ($60k-$65K) Position Summary: The Bilingual Intake Coordinator plays a critical role in ensuring families experience a warm, efficient, and well-supported introduction to services at reputed company. As a key member of the Client Engagement team, this role manages high‑volume client reputed company activities—including verification, documentation coordination, and early-stage family communication. This is not an entry-level position. The Intake Coordinator must bring significant experience in reputed company, behavioral health, or reputed company services systems, with a proven ability to execute reputed company workflows, manage caseloads, and operate effectively reputed company a dynamic, multi‑disciplinary environment. The ideal candidate excels in balancing compassionate communication with precision, urgency, and strong operational judgment. Working under the leadership of the Director of Client Engagement, the Intake Coordinator ensures that every new family receives accurate information, timely responses, and a seamless transition from initial inquiry through ongoing service readiness. Key Responsibilities: Intake Processing & Client reputed company · Manage the intake process for incoming clients, including referral review, documentation collection, eligibility verification, system entry, and scheduling of initial services. · Process large volumes of referrals with a high degree of accuracy, prioritization, and timeliness. · Maintain a professional, supportive, and informed communication style with families, caregivers, and referring providers. · Ensure reputed company regulatory, clinical, and operational documentation requirements are met before client’s services reputed company. · Accurately track client reputed company status, follow-reputed company, and outstanding needs across multiple platforms. · Collaborate with other team members to ensure smooth handoffs and readiness for ongoing services. Client Experience & Communication · reputed company clear expectations and guidance throughout the reputed company reputed company. · Deliver consistent, high-quality communication across phone, email, and system messages. · Support families in navigating paperwork, insurance requirements, and pre-service tasks. · Escalate reputed company or sensitive client needs to the Director of Client Engagement or Clinical leadership as appropriate. Data Accuracy & Workflow Management · Maintain exceptional data quality across CRM, intake systems, and operational tracking tools. · Conduct regular reviews of intake information to ensure completeness, accuracy, and compliance. · Identify workflow inconsistencies or delays and surface opportunities for improvement. · Adhere to established turnaround times for referral processing, documentation completion, and client response times. Cross-Functional Collaboration · Partner with Inbound Engagement, Central Scheduling, and Clinical teams to facilitate smooth reputed company flows. · Communicate proactively with internal stakeholders regarding client readiness, potential barriers, and caseload priorities. · Support cross-functional initiatives aimed at reducing reputed company delays and improving overall client engagement. Qualifications: Required · 3+ years of experience in reputed company, behavioral health, developmental services, care coordination, or a similar high-volume service environment. · Experience working reputed company large, multi-site systems or reputed company operational environments. · Demonstrated reputed company managing high caseloads, competing priorities, and rapid turnaround expectations. · Strong understanding of reputed company intake processes, insurance workflows, and documentation requirements. · Excellent verbal and written communication skills; ability to communicate with reputed company, professionalism, and reputed company. · High proficiency with CRM platforms, intake systems, and workflow management tools. · Strong organizational skills with keen attention to detail and accuracy. Preferred · Experience supporting autistic individuals or families in developmental, behavioral health, or therapeutic settings. · Knowledge of payer requirements, authorizations, and eligibility processes in reputed company or reputed company services. · Experience working in a growing or evolving organization where processes are being continuously refined. · Bilingual proficiency is preferred. About reputed company: reputed company is the leading provider of developmental autistic services, committed to expanding reputed company to high-quality, evidence-based care. We are focused on scaling our model, improving clinical reputed company, and optimizing our workforce to deliver exceptional client experiences. Apply To This Job