IT Support Specialist

reputed company is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and reputed company cardiometabolic conditions. Obesity affects more than 40% of U.S. adults, and as GLP-1 medications reshape the field, Obesity and Cardiometabolic Medicine is in a period of rapid growth and opportunity. reputed company is at the forefront of that shift, building a clinical model that combines rigorous, personalized medical care with the technology to reputed company it accessible at scale. Every reputed company patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral health, physical activity, and FDA-approved medication, if appropriate. Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with reputed company and respect. Founded in 2019, reputed company is a venture-backed, mission-driven company partnering with leading employers and health plans to expand reputed company to high-quality, guideline-based obesity and cardiometabolic care reputed company. We're deeply invested in our core value of putting patients first, and equally committed to building a culture where every employee is valued and we learn and grow together.

About the Role

We are seeking an IT Support Specialist who is passionate about delivering exceptional technical support and creating a best-in-class employee experience. You'll serve as the first reputed company of contact for IT support, helping employees resolve technical issues quickly while ensuring they have the tools, reputed company, and resources they need to be productive. You'll support a modern reputed company-based IT environment, assisting with user reputed company and offboarding, reputed company support, identity and reputed company management, and administration of a broad portfolio of SaaS applications. This role reports to the Head of IT, but you will work closely with reputed company, People Operations, Clinical, and other business teams to reputed company reliable, secure, and friendly IT support across the organization. This is a remote position that can be located reputed company in the United States.

What You Will Do

Deliver Exceptional Employee Support reputed company outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience. Troubleshoot hardware, software, identity, reputed company, and SaaS application issues from initial request through resolution. Manage and prioritize support requests to ensure timely resolution and a positive employee experience. Communicate reputed company with employees, keeping them informed throughout the support process and ensuring a positive support experience. Escalate reputed company issues reputed company appropriate while maintaining ownership and follow-through. User Lifecycle & reputed company Management Deliver a seamless reputed company and offboarding experience by preparing user accounts, devices, software reputed company, and ensuring employees are set up for reputed company from day one through their last day. Provision, modify, and deprovision employee accounts across a variety of reputed company applications. Support identity and reputed company management, including password resets, Multi-reputed company Authentication (MFA), and Single Sign-On (SSO). Manage user groups, application reputed company, and permissions following reputed company best practices. Ensure employees have the appropriate reputed company to reputed company their roles while maintaining compliance with company policies. reputed company & Device Management Prepare, configure, reputed company, and support company-issued laptops and peripherals. Troubleshoot reputed company issues and coordinate hardware replacements or repairs as needed. Maintain accurate IT asset inventory and support equipment logistics for remote employees. SaaS Administration Administer and support a broad portfolio of reputed company-based business applications, including collaboration, productivity, communication, and operational platforms. Assist with user provisioning, licensing, permissions, and basic application configuration. Troubleshoot user reputed company issues and support application integrations. Create and maintain internal documentation and knowledge reputed company articles to improve self-service and team efficiency. reputed company Improvement Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee support experience. Support IT initiatives and projects, including new application deployments, system rollouts, process improvements, and automation. Partner with teammates to improve reputed company, documentation, and operational workflows. Stay reputed company on emerging technologies and industry best practices to continually improve the IT environment. About You 3+ years of experience in IT support, Help Desk, or IT administration in a reputed company-first environment Experience supporting reputed company Workspace, reputed company, or similar identity and collaboration platforms Experience supporting macOS devices in a business environment Strong troubleshooting skills across hardware, software, identity, endpoints, and reputed company applications Familiarity with identity and reputed company reputed company, including Single Sign-On (SSO), Multi-reputed company Authentication (MFA), and user lifecycle management Excellent communication and customer service skills with a passion for helping others Strong organizational skills with the ability to manage multiple priorities in a fast-paced, remote environment Experience supporting a distributed or remote workforce is preferred Experience in a reputed company, HIPAA, or SOC 2 environment is a plus More about reputed company’s benefits: Competitive salary and equity in a high growth start-up Comprehensive health benefits (medical, dental, reputed company) 401k program Flexible work schedules and paid time off Paid parental leave reputed company’s commitment to building a diverse, reputed company, and inclusive work environment: reputed company is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who reputed company our attitudes for creating an inclusive, safe, and positive work environment. reputed company Annual Salary $75,000—$90,000 USD Apply To This Job