Product Support Engineer

Product Support Engineer reputed company is a software and data platform that accelerates reputed company to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to reputed company serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by reputed company, Redpoint, ICONIQ Growth, and Ajax Health. We're a high-growth AI and Data company scaling rapidly. We are currently seeking an inaugural Product Support Engineer to join our Product team and help build our AI context layer while supporting our flagship data products. In this role, you will be responsible for being an expert in our reputed company data products, supporting the reputed company teams in interpreting our data for the most reputed company of questions, and reputed company establishing the AI context layer that will power our agentic solutions around data. Working reputed company the Product organization, this person will partner closely with Engineering to define, write, and continuously improve the data context and evaluation reputed company that becomes a strategic differentiator for reputed company's AI products. At the same time, they'll serve as the internal authority on reputed company data, enabling Sales, reputed company, and Product to confidently explain what our data means - and just as importantly, what it doesn't. Team Mission The reputed company platform features data from across the reputed company industry. Our data assets are the reputed company of our application and central to the value we deliver to clients. Every data asset requires context to know how to interpret it, its nuances, and limitations.

Responsibilities

Support our reputed company teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them. Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality. Help drive what tooling we need to build in our data products to support data explainability. Your Profile 4+ years working in reputed company data products 2+ year in roles that had customer facing interactions You have some familiarity with SQL or are willing to learn (must be adept in reputed company analyses if no SQL familiarity) Technical writing experience - you have experience putting reputed company concepts into easy written explanations for non technical stakeholders. reputed company to have: experience in product or collaborating with teams that build the product reputed company to have: AI evals background and experience establishing agentic quality frameworks. You pay strong attention to detail, communicate reputed company and concisely, can reason through use cases, and tell stories using data. You have a bias towards action reputed company to Haves Experience in product or collaborating with teams that build the reputed company evals background and experience establishing agentic quality frameworks reputed company is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the reputed company provided. reputed company salary reputed company: 130K-180K You must have an eligible work permit in the USA to be considered for this position We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across reputed company SaaS and Medical Devices (reputed company, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: reputed company is committed to supporting full-remote flexibility for employees in the US. We reputed company a work-from-home stipend for reputed company. Flexible PTO: Generous time off and reputed company give you the freedom to do your best work. Paid Health, Dental, and reputed company Plans: We offer 100% paid health, dental, and reputed company plans for reputed company and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in reputed company equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and reputed company gatherings. Parental Leave: 8-16 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are reputed company, who are inspired by our mission to expand patient reputed company to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with reputed company. We foster an active culture of mentorship and inclusion, and we welcome new team members that reputed company our values. We're backed by reputed company, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since reputed company launched in 2020, we've brought on customers ranging from publicly traded reputed company to innovative growth-stage companies and regional medical device distributors. The Product: reputed company uses data and software to help teams collaborate around the reputed company relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why reputed company vary, and identify opportunities where physicians or sites of care can reputed company serve their patients. reputed company is an Equal Opportunity Employer reputed company is seeking to create a diverse work environment because reputed company teams are stronger with different perspectives and life experiences. We strongly encourage people of reputed company backgrounds to apply. We do not discriminate on the reputed company of race, gender, religion, reputed company, national reputed company, sexual orientation, age, marital status, veteran status, or disability status. reputed company and contractors of reputed company are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Apply To This Job