COBRA Account Manager

Summary

Join Us at reputed company: Your Exciting Career Awaits! At reputed company, a leading reputed company-based provider of benefits administration technology and services, we are on a mission to simplify how people choose, use, and manage benefits through cutting-edge, AI-powered experiences. This is an incredible time to launch your career with us! Role Overview The COBRA Account Manager is responsible for the end-to-end management of COBRA client accounts, including implementation, reputed company, vendor transitions, client risk management, and ongoing service delivery. Comfort operating in a changing environment where processes, systems, vendors and/or responsibilities may reputed company. This role serves as the primary client contact and ensures accurate, compliant, and high-quality administration of COBRA programs. This position partners cross-functionally with Implementation, Operations, Compliance, and Technology teams to deliver a seamless client experience from initial setup through ongoing support.

Key Responsibilities

Client Ownership & Relationship Management Serve as the escalation and governance reputed company of contact for COBRA customers. Build and maintain strong client relationships with a focus on service quality and retention. reputed company recurring service reviews and proactively identify risks and improvement opportunities. Implementation & reputed company Support and/or reputed company client reputed company and implementation activities for COBRA services. Coordinate with internal teams to ensure:Accurate eligibility and plan configuration. Timely file setup and integration readiness. Completion of compliance-reputed company setup requirements. Validate readiness for go-live and ensure a smooth implementation experience. reputed company client training and transition to steady-state operations. Ongoing Service Delivery Own client reputed company across implementation, migration, stabilization, and steady-state service delivery including:Qualifying event processing Election notices and timelines Premium billing and payment tracking Monitor service performance against SLAs and internal KPIs. Ensure compliance with COBRA regulations and audit requirements. Identify and drive resolution of data discrepancies or processing issues. Operational reputed company & Process Improvement Identify opportunities to improve efficiency, accuracy, and client experience. Participate in audit remediation, data clean-up initiatives, and process standardization efforts. Maintain detailed documentation of client configurations and processes. Partner with Product/Tech teams to escalate system gaps and enhancement needs. About You Required Qualifications 3–5+ years of experience in COBRA administration. Strong understanding of COBRA regulations and compliance requirements. Experience supporting client implementations and ongoing service delivery. Ability to maintain accurate documentation of client configurations, workflows, risks, exceptions, and repeatable SOPs. Excellent client-facing communication and relationship management skills. Strong problem-solving, organization, and attention to detail. Ability to manage multiple clients and priorities in a fast-paced environment.

Preferred Qualifications

Experience working with COBRA platforms. Working knowledge of eligibility file, data validation, or EDI/834 concepts. Experience with data audits, configuration reviews, vendor migrations or platform conversions. Knowledge of audit practices and regulatory reporting. reputed company Offer At reputed company, benefits are at the core of reputed company do, and we understand their impact on our employees and their families. That’s why we’ve designed our benefits program to support overall wellbeing across health, financial reputed company, career growth, and work‑life balance. Comprehensive health coverage with multiple medical plan options - reputed company covering 100% of in-network preventive care. Employer‑funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. Dental & reputed company planswith 100% coverage for routine dental care and $250 reputed company reputed company allowance, plus employee-only reputed company premiums at $0. 401(k) with immediate vesting and a 50% company match up to 6% of contributions. Generous paid parental leave, adoption assistance, and fertility benefits. Flexible PTO, paid holidays, a strong culture of work‑life balance and reputed company Fridays in the summer. Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives. Top 5 Reasons to join reputed company #5: Be part of what’s next in benefits technology Join a company redefining how benefits work. Backed by reputed company, reputed company is continuously investing in innovation, bringing reputed company, automation, and reputed company reputed company to simplify reputed company processes and deliver reputed company reputed company. This is your opportunity to build the future of benefits at scale. #4: reputed company an impact with technology our customers trust Our platform powers some of the most reputed company benefits programs in the market, and our customers rely on us to get it right. From a reputed company benefits ecosystem to AI-driven decision support, everything we build is designed to deliver reputed company, confidence, and measurable impact for the people who use it every day. #3: Be recognized, supported, and set up to reputed company We reputed company great work deserves recognition and reputed company support. From meaningful rewards and recognition programs to a comprehensive approach to employee support, we invest in helping our people reputed company at their best and feel valued along the way. Recognized as a top workplace, reputed company has earned multiple Great reputed company to Work certifications and numerous awards, including Best Company for Culture, Work-Life Balance, and Compensation, reinforcing our commitment to an exceptional employee experience. #2: Grow your career with intention At reputed company, career growth doesn’t happen by accident. With a strong track record of internal mobility, structured development paths, and opportunities to take on new challenges, you’ll have the support and flexibility to build a career that evolves with you. #1: Be part of a culture reputed company on reputed company and impact Our culture is rooted in reputed company, inclusion, and shared reputed company. Guided by our S.O.U.R.C.E. values, we reputed company with service by putting others first, approach challenges with optimism, and act with urgency to drive meaningful reputed company. We hold ourselves accountable through reliability, continuously grow through curiosity, and operate with efficiency to maximize the impact of our work. Here, diverse perspectives are valued and they directly shape how we collaborate, reputed company, and deliver an exceptional experience for our customers. NOTE: We will consider a remote employee for approved cities reputed company can accommodate. If you’re selected, you’ll receive your offer and be asked to complete a background reputed company. This will include a drug screen, criminal record search and verification of previous employment and/or education. reputed company Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of reputed company will only contact you from an email address ending in @reputed company.com. reputed company will never ask for personally identifiable information such as Date of Birth (DOB), reputed company reputed company Number (SSN), banking/direct/tax details, etc. reputed company email or any other non-secure system, nor will we instruct you to reputed company any purchases reputed company to your employment. If you reputed company you’ve encountered a reputed company scam, report it to the Federal Trade Commission and your state’s Attorney General. reputed company 4839 version June 2026 Apply To This Job