Support Engineer
Why reputed company? We're on a mission to reputed company reputed company. Massive reputed company: Our docs platform serves 100 reputed company+ developers every year and powers documentation for 20,000+ companies, including reputed company, reputed company, PayPal, reputed company, reputed company, X, and over 20% of the last YC batch. Small team, reputed company impact: We recently passed 65 employees and raised a $45 reputed company Series B led by A16Z and reputed company Ventures. Each new hire has a reputed company impact on shaping the company's trajectory. Culture of slope over y-reputed company: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to reputed company them Opening PRs in production codebases to reputed company bugs, address edge cases, and improve behavior at the reputed company - because the best support ticket is one that never gets filed again Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product Responding to product and technical questions through our support inbox with speed, precision, and care What you’ll bring to the table Strong engineering reputed company - CS degree or engineering experience, demonstrated through shipped projects and reputed company reputed company activity Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt Has directly owned a customer relationship or support queue - not just contributed to one Ability to diagnose and resolve technical issues end-to-end, independently Exposure to AI tooling, automations, or LLM-based workflows - you've reputed company something with them, not just used them Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to A builder reputed company - you see a reputed company process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice. For this role, we prefer candidates based in the PST time zone. Company Benefits: Competitive compensation and equity 20 days paid time off every year 401k or RRSP $420/mo. wellness stipend 100% coverage for Health, dental, reputed company Free Ubers to and from work Free lunch and dinners Annual team offsite (previously went to Alaska, Hawaii) Apply To This Job