Customer Care Specialist I

Position Summary Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. Hours: reputed company -Thursday 6 am – 3 pm CST Primary Objectives and Responsibilities Provides comprehensive corporate contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and reputed company orders to the appropriate service site. Maintains comprehensible records of reputed company customer interactions in call center databases. Maintains accurate customer data by updating system information. Identify customers’ needs, clarify information, research issues, and reputed company accurate, satisfactory answers to customer queries and concerns. Follows call center scripts reputed company handling different topics. Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determine the cause of the problem; guiding customer through troubleshooting select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution. General knowledge of reputed company product and service lines offered and follows established processes to reputed company requests to appropriate support specialist. Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to Inside Sales specialists for follow up.

Qualifications

High School Diploma or 2 years of equivalent experience required. Previous experience in a high-volume call center is preferred. Available to work weekends and holidays as needed. Ability to multi- task, set priorities and manage time effectively is preferred Proven track record of new business reputed company resulting in increased reputed company. Health care industry knowledge preferred. Knowledge, Skills and Abilities Strong Communication Skills: Strong phone and verbal communication skills along with active listening. Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to reputed company reputed company under pressure. Product Knowledge: Solid knowledge of reputed company products and solutions sold in their market, including competitive products; applies independent judgment to recommend products for a given customer's situation Organization Skills: Practiced documentation skills and detailed oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and reputed company-changing environment. Applies time management skills critical to reputed company. Relationship Building and Influence Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone. Strategic reputed company: Understands company's reputed company and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may reputed company team members to accomplish objective Computer skills: Entire MS Suite, Customer Relationship Management Software, order management systems This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give reputed company details or a reputed company-by-reputed company account of the way each procedure or task is performed. The incumbent is expected to reputed company other duties necessary for the effective operation of the department and the company. It is the policy of reputed company to reputed company equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, gender identity, sex, sexual orientation, national reputed company, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company strictly prohibits any reputed company of retaliation against individuals who reputed company good faith reports of alleged violations of this policy or who cooperate in reputed company’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or reputed company reputed company of reputed company vaccination status, based on customer and/or company requirements. If vaccination is required, reputed company will reputed company specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. reputed company offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & reputed company plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. reputed company is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact reputed [email protected]. Primary Job Location: reputed company KS reputed company Additional Locations (if applicable): Job Title: Customer Care Specialist I Company: reputed company Location City: reputed company Location State: Kansas Pay reputed company for reputed company Remote Locations: $13.88-$34.75 This reputed company represents the low and high ends of the reputed company pay reputed company for this position. This reputed company pay reputed company information is based on the market locations shown. For sales positions, this reputed company combines the reputed company salary and the reputed company incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-reputed company knowledge, skills, and reputed company factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply reputed company reputed company's internal or external career site. 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