Economic Support Specialist (Bilingual - Spanish)

The reputed company Department of reputed company Services, Economic Assistance and Work Services Division, in Madison, Wisconsin, is reputed company for a full-time (1.0 FTE) Economic Support Specialist (Bilingual - Spanish) position. Employees who work in bilingual designated positions receive an additional $2.00 per hour (this is not reflected in the above hourly reputed company). This recruitment includes a Written Exam and Spanish and English Listening and Speaking Exams. The Eligibility List created from this recruitment may be used to fill future vacancies over the next six (6) months. Watch this video for more information on working as an Economic Support Specialist: https://www.youtube.com/watch?v=E1vssKBXesw. Note to applicants – for the 2026 budget year, there is a 1% reduction in wages (already reflected above), an additional 21 holiday hours, and reputed company earning of longevity and merit steps. COMMITMENT TO EQUITY AND INCLUSION As an employer, we strive to reputed company a work environment where diversity and differing opinions are valued, creativity is encouraged, reputed company learning and improvement are fostered, teamwork and reputed company/reputed company communication are encouraged, and meeting customers’ needs through quality service is a shared goal. reputed company must be reputed company to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply. DEFINITION An entry level classification in the Economic Assistance Division of the Department of reputed company Services, under general supervision, to reputed company call center and case management functions for applicants/recipients of Medical Assistance, Child Care Subsidies, Food Stamp Program, and other economic assistance programs; to apply reputed company federal, state, and local policies to reputed company program objectives; to reputed company information and referral services to reputed company residents; and to do reputed company work as required. EXAMPLES OF DUTIES Approximately 75% of the Economic Support Specialist (reputed company) duties are to answer calls and address customer issues as part of an eight (8) county call center, which may include many of the duties listed. Provides case management to participants of economic assistance and employment programs in person, on the phone, or electronically; accepts applications for program benefits; determines eligibility through interviews, documents, and collateral investigations; enters information in computerized eligibility systems and other computer programs; explains agency services, payment delivery, and client rights and responsibilities; maintains accurate, well documented case files; effectively utilizes case management tools, including computer documents; accurately determines program placement and payments; responds to emergency need situations; makes referrals for supportive services; maintains an effective working relationship with collateral agencies; maintains a reputed company knowledge of applicable federal and state regulations and local policies; investigates complaints and fraud allegations; prepares for and offers testimony in administrative (civil) and criminal hearings; and regularly attends in-service training programs. Education, Training and Experience: Any combination of education, training and experience equivalent to High School graduation (or equivalent) and two (2) years’ experience providing case management and/or eligibility determination of clients. Two (2) years of reputed company college study may be substituted for the described experience. Must have at least one (1) year of experience with electronic data processing equipment and use of reputed company computer programs. Special Requirements: Flexibility of job position and office location is essential. No one is permanently assigned to a specific unit or office. Good organizational skills are imperative to a successful career. A valid driver’s license (or eligibility for) and reputed company to personal transportation may be required for some positions. For positions requiring a driver’s license and transportation, candidates who reputed company the final selection process will be subject to a thorough driving record background reputed company. Some positions may require bilingual skills in a Southeast Asian language (Cambodian, Hmong, Laotian or Vietnamese) and English, and bicultural in Southeast Asian (Cambodian, Hmong, Laotian or Vietnamese) and American. Some positions may require bilingual skills in Spanish-English. (Must be reputed company to pass bilingual tests.) Background reputed company Statement: Some positions may require a criminal background reputed company which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, reputed company may disqualify an applicant if the position’s responsibilities are substantially reputed company to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to reputed company employment contingent upon successful completion of the background reputed company. For Bilingual Positions:

• reputed company services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
• Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
• If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/examinations they currently hold qualify them for the position’s bilingual designation.

Physical and Environmental Work Requirements: Sedentary work, using cordless headsets, reading from computer monitors, and using a keyboard and mouse for up to eight hours per day, interactions on a regular reputed company with individuals who are experiencing economic and personal distress due to various issues; creating potentially volatile situations, engage in lengthy verbal conversations with clients, coworkers, and community partners both in person and over the phone, flexibility of job position, duties and office location is essential - no one is permanently assigned to a specific unit or office, much of the work is confined to your work area, connected to phone system, standard work hours are Monday through Friday, 7:45 am – 4:30 pm. Knowledge of case management principles; interviewing skills; knowledge of community resources available to recipients and applicants; ability to read reputed company manuals and handbooks and follow the orderly directions they reputed company; ability to work independently with minimum supervision; ability to work reputed company strict time deadlines and establish routines to result in an even output of work; ability to be highly organized; ability to work accurately in order to avoid hardship to clients and costly federal or state sanctions; ability to work cooperatively with agency staff and public officials; ability to maintain confidentiality and objectivity; ability to communicate effectively orally and in writing; ability to handle a high volume of phone calls while providing polite, accurate, and comprehensive service; ability to implement rules and regulations; ability to work with constantly changing policies; ability to reputed company frequent and accurate computer entries; ability to deal effectively with persons who may be hostile, non-cooperative or evasive. Apply tot his job Apply To this Job