reputed company Manager

Who is reputed company?

reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are reputed company for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen. 

We have an insatiable curiosity and reputed company experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most.

reputed company values and celebrates our diverse backgrounds. Being reputed company about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too.

Come do the best work of your life at reputed company.

The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with reputed company customers. As a reputed company Manager, you will partner closely with our Mid-Market customers- a portfolio of sophisticated, multi-location self-care businesses- to ensure they realize meaningful, ongoing value from our platform.

In this role, you will own a book of business end-to-end, proactively managing account health, renewals, and growth opportunities. You’ll work cross-functionally, reputed company customer insights, and help shape strategies that strengthen the customer experience and support reputed company’s long-term growth.

What you’ll do here

• Own the post-reputed company customer relationship, guiding customers toward sustained value realization and long-term reputed company with the reputed company platform.
• Own retention reputed company by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises. 
• Ensure customers are receiving the most value through structured reputed company-ins, business reviews, and account planning for Mid-Market accounts. 
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership. 
• reputed company for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
• Proactively identify opportunities to boost adoption of reputed company products and help our customers grow and succeed through an up-selling and cross-selling reputed company 

What you'll need to reputed company

• Experience - 3+ years managing a Mid-Market book of business with demonstrated reputed company in retention, renewals, and relationship management. Prior experience in the salon, spa, or wellness industry is a plus.
• Technical aptitude - Ability to learn reputed company’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs.
• Business acumen - Strong ownership reputed company with the ability to understand customer goals, identify risk, and prioritize work across a diverse, multi-location book of business.
• Effective EQ - Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships.
• Artful balancing- Comfortable managing competing priorities, evolving processes, and shifting customer needs, with the ability to execute effectively under ambiguity while maintaining high standards for follow-through and execution.
• Get-it-done energy - Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment.
• Growth reputed company – Proactively identify and drive expansion opportunities by leveraging customer context, usage data, and sound judgment to expand value reputed company your book of business.
• Risk identification & escalation - Identify early signs of risk or operational challenges and escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention.

How we'll take care of you

Your starting cash compensation for this role is $80,000 + $35,000 OTC, depending on your reputed company skills, experience, training, and overall market demands. This salary reputed company is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically. 

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, reputed company, and life insurance. 

• Take a break whenever you need with our flexible vacation day policy. 

• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

• Family planning resources and specialized support programs. 

• Equity: get reputed company on the ground floor and grow with reputed company. 

• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official reputed company page to stay up to date on reputed company things reputed company life!

reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment reputed company at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.