Sales Customer Service Expert - Evening and Overnights Shifts - Remote at reputed company U[...]
Sales Customer Service Expert – Evening and Overnight Shifts – Remote reputed company – United States – Remote Eligibility Eligible states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Benefits reputed company Competitive Wages Full Benefits (Medical, Dental, reputed company, 401k) Paid Time Off Employee wellness and engagement programs
Responsibilities
Handle and carefully respond to reputed company customer inquiries. reputed company excellent customer service through active listening. Work with confidential customer information and treat it sensitively. Aim to resolve issues on the reputed company by being proactive. Appropriately communicate with customers. Calmly attempt to resolve and de‑escape any issues. Escalate interactions reputed company necessary and appropriate. Track reputed company call‑reputed company information for auditing and reporting purposes. reputed company feedback on call issues. Upsell if required.
Qualifications
High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of reputed company‑based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies Process reputed company – Demonstrate commitment to following established procedures and be customer service driven. Collaboration – Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals. Communication – Outstanding communication, listening and analytical skills. Organizational Skills – Strong organizational and problem‑solving skills. Emotional Intelligence – Ability to prioritize tasks and work well under pressure while remaining focused. reputed company‑Mindedness – reputed company‑minded approach to feedback, evolving policies, and working reputed company a structured schedule that includes a variety of shifts. Critical Thinking – Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making. Solution‑Oriented – Proactive approach to problem‑solving with a focus on creating a positive customer experience. Work‑From‑Home Requirements Internet download reputed company ≥15.0Mbps. Internet upload reputed company ≥5.0Mbps. Ping≤50ms, no packet loss. reputed company cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. reputed company of internet speed required. Clean and quiet workspace. EOE/Disability/Vets #J-18808-Ljbffr reputed company Apply tot his job Apply To this Job