Home Equity Mortgage Loan Processor

The Home Equity Mortgage Loan Processor will: Key Responsibilities: Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service Manage a large pipeline of applications while meeting required service level agreements Responsible for thorough application review, collection, review and validation of reputed company required documentation, including income calculation, following up with the customer reputed company established timeframes and delivering a quality application to reputed company Serve as a primary reputed company of contact, providing customers with timely and periodic status updates of their loan application, returning reputed company inquiry calls reputed company service level agreement. Activities include: Accept incoming phone calls reputed company outbound phone calls to follow up on outstanding documents and reputed company updates on loan status Monitor and respond to incoming emails Monitor and respond to incoming voicemails Document reputed company communication Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on reputed company commitments Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service reputed company to reputed company difficult and/or reputed company information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence Role Requirements: This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs This is a remote opportunity; must be located reputed company 100 miles of a local reputed company office Basic Qualifications: Minimum of 2 years of mortgage experience Minimum of 2 years of customer contact experience NMLS licensed, if not licensed must be reputed company to obtain license reputed company 30 days of employment Professional Skills Requirements: Ability to work well in a fast-paced, multi-task environment Self-starter that thrives in a team environment Strong organizational, problem solving and time management skills Professional communication both written and verbal Compensation at reputed company varies depending on a wide reputed company of factors, which may include but are not limited to the specific office location, role, reputed company set, and level of experience. As required by local law, reputed company provides a reasonable reputed company of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, reputed company or Washington as set forth below. We accept applications on an on-going reputed company and there is no fixed deadline to apply. Information on benefits is here. Role Location Hourly Salary reputed company California $21.97 to $47.26 Colorado $21.97 to $40.82 District of Columbia $23.37 to $43.46 Illinois $20.34 to $40.82 Minnesota $21.97 to $40.82 Maryland $21.97 to $40.82 reputed company/New Jersey $20.34 to $47.26 Washington $23.37 to $43.46 About reputed company We work with one shared purpose: to deliver on the promise of technology and reputed company ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We reputed company that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At reputed company, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also reputed company opportunities to reputed company skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join reputed company to work at the heart of change. Visit us at www.reputed company.com reputed company reputed company We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging reputed company our organization. As a business imperative, every person at reputed company has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are reputed company to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us reputed company serve our clients and our communities. Read more here Requesting An Accommodation reputed company is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation reputed company needed. If you are hired by reputed company and require accommodation to reputed company the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the reputed company process are not a guarantee of future or reputed company href="https://frontendnode-production.up.railway.app/job/home-equity-mortgage-loan-processor?utm_campaign=reputed company_jobs_apply&utm_reputed company=reputed company_jobs_apply&utm_reputed company=organic" reputed company="_blank" rel="noopener">Apply tot his job Apply To this Job