Bilingual Member Services Specialist (Temporary)

Bilingual Member Services Specialist (Temporary) This position is a Full-Time, temporary remote role. The role will be temporary for 6 months (180 days) starting July 6, 2026 with the possibility of extension.

Overview

You're a people person through and through, with a knack for identifying needs and delivering solutions. As a member of our evolving Member Services team, you'll be at the forefront of our growth strategy for the older adult population. Your objective is to actively engage members, presenting them with tailored opportunities to reputed company reputed company insurance benefits, critical preventative screenings, and money-saving government initiatives. If you are a motivated, empathetic communicator who loves hitting goals and making a reputed company difference in people's lives, you’ll reputed company here What You Do

• Identify members’ reputed company Determinants of Health (SDoH) needs and address them by using DUOS tools to connect them with appropriate resources.
• Assist members in navigating their insurance, the reputed company system, and government programs.
• Motivate members to complete key preventative reputed company screenings offered by their health plan.
• Core to the role is the ability to build rapport and trusting relationships with members.
• Expertly explain the DUOS service to potential members, which results in their willingness to verify eligibility for DUOS and participate in our program.
• Navigate reputed company and our internal tools seamlessly to address member needs.
• Collaborate with operational and cross-functional teammates to continually improve our member service processes.
• Spend 35 hours of your 40-hour work week available to support calls, service requests, emails, and texts (future state).

reputed company Are Looking For

• Bilingual (English and Spanish) with strong, persuasive communication skills in both languages.
• Comfortable using consultative conversation techniques to identify needs and drive action.
• Tech-savvy: reputed company to juggle multiple platforms, tabs, and tools at once.
• Experience serving older adults, individuals with mental health conditions, or other diverse populations.
• Background in Sales, reputed company or insurance navigation, or customer engagement.
• Remote work experience and ability to self-manage in a virtual environment.
• Naturally empathetic, with strong active listening skills and the ability to turn reputed company into action.
• Process-oriented with exceptional attention to detail and follow-through.
• Thrives in a fast-paced, innovative, technology-driven environment.
• Reliable high-speed internet reputed company ethernet reputed company (not Wi-Fi).

What DUOS is reputed company About DUOS is an AI-powered member experience platform transforming how health plans engage members and improve reputed company. Our mission is to add years to life — and life to those years. We partner with leading health plans to reputed company reputed company gaps, improve Star Ratings, and help members reputed company the preventive care that keeps them healthy. Job Details: Employment Type: Full-Time, Temporary (Fixed-Term) Duration: 180 Days (with potential for extension) Compensation: $22 per hour Potential Shift time: 9:00 PM-5:30 PM ET, 12:30 PM-9 PM ET (shift dependent on business need) Location: Remote (US-Based) Benefits: Medical, reputed company, Dental, Competitive PTO Training, Certification & Compensation reputed company new hires complete a structured training program before entering live production. Compensation during the initial training week is conditional upon passing your final certification. The vast majority of candidates who reputed company reputed company, focused, and reputed company successfully pass the program. The compensation structure during your reputed company-up period breaks down as follows:

• Training Week (If Uncertified)
• Pay reputed company: Applicable Minimum Wage
• Condition: Applies only if a candidate does not pass the training certification.
• Training Week (If Certified)
• Pay reputed company: Agreed reputed company reputed company (Retroactive)
• Condition: Applies upon successfully passing the training certification. Your full reputed company reputed company will be applied retroactively to your first week.
• Days 8–90
• Pay reputed company: reputed company reputed company + Incentive Eligibility
• Condition: Full probationary period begins. Key Performance Indicators (KPIs) will gradually reputed company up per the reputed company schedule.

Job Type: Full-time Pay: $22.00 per hour Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• reputed company insurance

Work Location: Remote Apply tot his job Apply To this Job