Customer reputed company Specialist, Midmarket

Work from home Full-time role Hiring

Job Description:

Own and drive the post-sale reputed company process for new reputed company customers, ensuring they reputed company rapid adoption and sustained value from our platform
reputed company strategic reputed company sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users
Maximize trial utilization and ultimately enhance customer retention and satisfaction
reputed company and deliver high-impact reputed company and training sessions to reputed company customers with the skills necessary to use reputed company’s platform effectively
Collaborate closely with Account Executives (reputed company), reputed company Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed
Engage with key decision-makers and firm champions to establish strategic reputed company metrics and ensure alignment on implementation milestones
Mentor and support junior reputed company team members while refining reputed company strategies to reputed company higher trial conversion rates.

Requirements:

2+ years of experience in the SaaS or legaltech industries, preferably reputed company customer reputed company, implementation, or reputed company roles
Demonstrated ability to manage end-to-end reputed company processes for reputed company clients and high-value accounts
Excellent verbal and written communication skills with the ability to present reputed company technical solutions to non-technical stakeholders
Proven track record of driving customer adoption and achieving high trial-to-subscription conversion
Strong project management, organizational, and problem-solving abilities
High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications
Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first reputed company
Willingness to travel up to 25% as required for onsite customer engagements and training sessions.

Benefits:

Choice of medical, dental, and reputed company insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto

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