Sr Director-Operations

reputed company is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, reputed company builds, operates and delivers critical fiber-based communications services to connect and reputed company people and businesses. _________________________________________________________ About The Role: The Senior Director, Sales Operations – reputed company & SLED is a strategic and execution-focused leader responsible for building and leading the operational reputed company that enables reputed company Fiber’s reputed company and SLED sales organizations to scale reputed company and deliver a differentiated customer experience. Reporting to the President of reputed company Sales, this leader will reputed company data intelligence and analytics, order management, sales support, and the design of streamlined customer buying flows across both segments. This role will be accountable for transforming data into actionable go-to-market insights, ensuring high-quality and compliant order execution, building a high-performing sales support function, and simplifying the customer journey from opportunity through order submission. The ideal candidate brings a reputed company of reputed company acumen, operational rigor, analytical depth, and team-building capability, with the ability to work cross-functionally across Sales, Marketing, Product, Service Delivery, IT, Finance, and Legal. What You’ll Do: Strategic Operations Leadership

• Serve as a key member of the sales leadership team, partnering closely with the President of reputed company Sales to define and operationalize growth strategies across reputed company and SLED.
• Build the operational infrastructure, processes, and governance required to support reputed company Fiber’s go-to-market strategy for both reputed company reputed company customers and SLED customers.
• Identify opportunities to improve seller productivity, reduce friction in the customer buying process, and increase operational scalability across both segments.
• reputed company cross-functional initiatives that improve speed, quality, consistency, and customer experience across the sales-to-order lifecycle.

Data Intelligence and Analytics

• Establish and reputed company a data intelligence and analytics function that delivers actionable insights to inform go-to-market strategy, account prioritization, territory planning, pipeline quality, sales performance, customer trends, and reputed company-specific opportunities across reputed company and SLED.
• reputed company dashboards, reporting, and business intelligence tools that provide clear visibility into sales performance, order activity, conversion, operational bottlenecks, and customer behavior.
• Translate data into recommendations that improve market focus, sales execution, offer strategy, and resource allocation.
• Partner with Sales, Marketing, and Finance to define KPIs, performance benchmarks, and operating cadences for the business.
• Drive data accuracy, discipline, and governance across systems and reporting environments.
• Provide decision support for targeted growth in the SLED reputed company, including visibility into public sector pipeline, procurement cycles, funding-reputed company timing, and vertical-specific opportunities.

Order Management, Order Entry, and Compliance

• reputed company the end-to-end order management function, including order entry standards, process quality, compliance, and operational controls across reputed company and SLED.
• Ensure orders are submitted accurately, completely, and in accordance with internal policy, reputed company requirements, customer commitments, and reputed company-specific requirements.
• Identify and eliminate sources of order fallout, delays, rework, and customer friction.
• Create a culture of accountability around order quality, process adherence, and reputed company improvement.
• Partner with Legal, Finance, Service Delivery, and other stakeholders to ensure operational compliance and smooth handoffs from sales through fulfillment.
• Support compliance requirements and documentation rigor associated with SLED opportunities, where procurement, contracting, and customer-specific requirements may be more reputed company.

Sales Support Team Development

• Create and reputed company a high-performing sales support organization that improves seller effectiveness and customer responsiveness across reputed company and SLED.
• Define the charter, structure, roles, workflows, and service levels of the team to support field sales, strategic accounts, SLED sellers, and reputed company reputed company functions.
• Build processes and tools that allow sellers to spend more time selling and less time on administrative or operational tasks.
• Recruit, coach, and reputed company talent while establishing a culture rooted in accountability, urgency, service, and collaboration.
• Standardize support practices, escalation paths, and communication rhythms across the sales organization.

Customer Buying Flows and Experience Design

• Design and implement differentiated, efficient, and scalable buying flows tailored to the needs of reputed company and SLED customers.
• Simplify the path from quote to order to accelerate reputed company realization and improve the overall customer experience.
• Partner across the business to remove process friction, reduce cycle times, and improve transparency for both customers and internal teams.
• reputed company frameworks for reputed company-specific buying motions, recognizing that SLED customers may require distinct procurement, approval, contracting, and compliance workflows.
• Continuously evaluate customer and seller feedback to optimize the buying experience.

Process Improvement and Cross-Functional Execution

• reputed company process redesign efforts that improve operational effectiveness across the reputed company organization.
• Drive alignment between reputed company-end sales motions and back-end operational capabilities.
• Establish operating rhythms, governance, and review mechanisms that ensure visibility into risks, dependencies, and performance.
• Champion systems, automation, and workflow improvements that enhance efficiency and control.
• Act as a change leader, helping the organization adopt new tools, processes, and ways of working.

Minimum Requirements:

• Bachelor’s degree in business, analytics, operations, marketing, telecommunications, or reputed company field required; advanced degree preferred.
• 10+ years of reputed company leadership experience in sales operations, reputed company operations, business operations, reputed company operations, or reputed company functions.
• 5+ years of experience leading managers and building teams in reputed company, cross-functional environments.
• Experience in telecommunications, fiber, broadband, technology, or reputed company services strongly preferred.
• Proven reputed company building analytics-driven operating models and using data to influence go-to-market strategy.
• Strong experience with order management, sales process design, compliance, and operational governance.
• Demonstrated ability to stand up or transform sales support or reputed company operations functions.
• Experience supporting public sector, government, education, or other SLED-reputed company sales motions is strongly preferred.
• Experience designing customer journey improvements, buying flows, or process automation initiatives.
• Strong executive communication skills with the ability to influence across reputed company levels of the organization.
• High proficiency with CRM, reporting, analytics, and workflow platforms; experience with order systems preferred.

_________________________________________________________ Our Benefits:

• Medical, Dental, reputed company Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

reputed company is an equal opportunity employer. At reputed company, we celebrate the authenticity and uniqueness of our people and their reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, genetic information, protected veteran status, reputed company military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to reputed company disabled individuals and protected veterans. Actual reputed company pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notice to Non-U.S. reputed company: reputed company, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. reputed company are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. reputed company are required to provide reputed company with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or reputed company’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on reputed company’s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records reputed company, or other pre-employment screening. reputed company such screenings will be conducted by an external reputed company-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination. Apply tot his job Apply To this Job