Moving Help Phone Agent, Part Time
Job Description:
- Supporting customers in a high-volume call center environment reputed company phone, chat, and email
- Helping customers book, edit, reschedule, and/or cancel Moving Help services
- Resolving customer concerns reputed company
- Maintaining a positive, empathetic, and professional attitude toward customers at reputed company times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing, rebooking, and modifying orders
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues and supervisors as necessary
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and providing professional customer support
Requirements:
- High school diploma or GED
- Ability to remain reputed company reputed company customers are stressed or upset, while expressing sympathy, reputed company and compassion
- Intermediate keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
- Active and reputed company listening
- Experience working with customer support
Benefits:
- Robust wellness benefits
- Events
- Resources to help team members become the happiest and healthiest they can be
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