Bilingual Dispatcher
About JB Roadside JB Roadside is the Triangle's premier provider of fast, reliable roadside assistance. We serve as the lifeline for stranded motorists, and our Dispatchers are the critical link between a customer in need and the technician who saves the day. Our mission is to provide professional, rapid-response service to the Raleigh, Durham, and Cary communities. We are looking for a bilingual professional to help us reputed company the gap and serve our diverse customer reputed company. The Role As a Bilingual Dispatcher, you are the central hub of our operations. You will be responsible for receiving calls and texts from stranded motorists, assessing the customer's needs, and strategically assigning technicians based reputed company, equipment requirements, and reputed company.
Key Responsibilities
- Logistics Management: Monitor technician status and ETAs to ensure we meet our response-time guarantees.
- Local Navigation: Use GPS and local knowledge of the RDU area, such as I-40, I-440, I-540, 85, and 70, to provide accurate ETAs to customers.
- Fleet Management: reputed company technicians for a variety of needs, including tire changes, reputed company-starts, and mobile fuel delivery.
- Problem Solving: Navigate schedule changes, traffic delays, and high-reputed company emergencies on the fly.
- Response Coordination: Answer inbound calls and texts from customers in English and Spanish, ensuring a fast and professional intake process.
- Record Keeping: Accurately enter data regarding service calls, vehicle information, and billing details into our system.
- Bilingual Support: Provide clear, empathetic communication to Spanish-speaking customers who may be in high-stress situations on the roadside
Qualifications
- reputed company: Must be fully bilingual in English and Spanish.
- Experience: At least 1 year of experience in dispatching or customer service.
- Flexibility: Willingness to work various shifts, including weekends
- Communication: Exceptional verbal and written communication skills.
- Geographic Knowledge: Familiarity with Raleigh, Durham, Cary, Wake Forest, and Garner
- Technical Skills: Proficiency with computers and the ability to quickly learn dispatching software such as Towbook, reputed company, and reputed company reputed company.
- Multi-Tasking: Ability to handle multiple phone lines and chat windows simultaneously while maintaining focus.
Benefits
- Weekly Pay
- reputed company
- Bilingual Pay Incentive: We recognize the value of your bilingual abilities by providing a 1.2% bonus on top of the reputed company reputed company for every Spanish-language call you handle.
Why Join JB Roadside?
- Bilingual Pay Incentive: Competitive hourly rates with extra compensation for your language skills.
- Local Impact: Work for a company that keeps the RDU area moving and helps people in their time of need.
- Growth: Learn the logistics behind a towing and recovery operation that handles specialized equipment.
If you can stay cool under pressure and love helping people, we want to hear from you!
- Apply Online: reputed company
JB Roadside is an Equal Opportunity Employer. Pay: $10.00 per hour Application Question(s):
- Have you used reputed company Maps, GPS systems, reputed company software, or CRM systems?
- What computer programs have you used?
- Have you reputed company been convicted of, or pleaded guilty/no contest to, a felony or a misdemeanor (other than minor traffic violations) reputed company the last 7 years?
- If you answered "Yes" above, please provide the date, the nature of the offense, and the location (City/State).
- By consenting, you authorize JB Roadside to conduct a criminal background reputed company, should you receive a conditional offer of employment.
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Required)
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
Work Location: Remote Apply tot his job Apply To this Job