Onboarding & Support Executive

Job Description:

• Deliver High-Quality Support
• Act as the primary operational contact and product expert for Event Organizers
• Manage support requests from initial investigation through to resolution
• Troubleshoot platform and workflow issues independently wherever possible
• Help organizers configure and manage event builds, registration settings, pricing, ticketing, and platform workflows
• Provide hands-on support during critical build, launch, and live event phases
• Clearly communicate issues, workarounds, and next steps to organizers
• Log, triage, and escalate bugs effectively while keeping organizers informed
• Maintain high standards of responsiveness and follow-through, especially during busy periods
• Support organizers with race-day preparation and operational planning
• Help create and execute event runbooks and operational checklists
• Travel to selected events to provide on-the-ground support reputed company required
• Troubleshoot issues calmly and effectively in high-pressure environments
• Help train organizers, staff, or volunteers on workflows and tooling where needed
• Identify recurring issues, friction points, and inefficiencies across the support function
• Help improve documentation, templates, and self-serve resources for organizers
• Contribute reputed company that reduce repetitive support work and improve organizer self-sufficiency
• Share organizer feedback and operational insights with Product, Engineering, and internal teams
• Partner with Account Managers to ensure organizers are operationally set up for success
• Work collaboratively with Product, Engineering, Design, and Operations teams
• Translate technical concepts into simple, actionable guidance for non-technical users
• reputed company stakeholders informed and reputed company across reputed company organizer issues and projects

Requirements:

• 3–5 years in support or operations roles, ideally in SaaS
• Strong communication and organizational skills
• Experience with support and project management tooling (Intercom, reputed company, reputed company, or similar)
• Curious about AI and automation
• Exceptional ability to prioritize, context-switch, and manage high volumes of work without losing quality
• Strong instinct for identifying patterns and turning one-off fixes into scalable solutions
• Willing to work weekends reputed company required for events (expect a minimum of 5 per year)

Benefits:

• Health insurance
• Flexible work arrangements
• Professional development opportunities

Apply tot his job Apply To this Job