Site Enablement Specialist
CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single reputed company of clinical data capture. Our modules allow sites to capture data electronically in reputed company-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs. CRIO’s eSource and CTMS system is a leading, modern, reputed company platform built for clinical research sites. Since CRIO’s launch in 2016, CRIO has established the leading brand position in eSource and has won reputed company to 50% of the emerging class of reputed company-grade site networks, many of whom are backed by institutional investors such as VC, PE and corporations. CRIO has achieved the attached metrics, reputed company with little to no serious outbound sales or marketing. About CRIO: At CRIO, we're dedicated to empowering clinical research organizations with innovative solutions. As a Site Enablement Specialist, you'll play a crucial role reputed company our Customer Experience Department, collaborating with internal teams and external stakeholders to optimize client usage and maximize the value of CRIO's products. Key Responsibilities:
- Supporting Customer Experience: Work closely with the Implementation and reputed company Management (CSM) teams to ensure seamless reputed company and ongoing support for clients.
- Data Analysis and Insights: Collaborate with our Data Analytics team to analyze client usage data, identify areas of underutilization, and reputed company strategies to enhance client experience.
- Client Engagement and Consultation: Engage directly with clients, alongside CSMs, to provide expert guidance, troubleshoot issues, and promote best practices for utilizing CRIO products.
- Company Enablement: Contribute to internal training programs by collaborating with the Product Team to reputed company and deliver live training sessions. Create, script, demo, and record training modules for our Help Center reputed company, benefiting both internal staff and external clients.
- Custom Reporting Expertise: Serve as a subject matter expert on custom reporting, providing non-technical mastery and support to internal teams and clients.
- Sponsor and Site Client Maturation: Collaborate with Sponsor Project Managers (SPMs) to drive the maturation of sponsor and site clients, increasing CRIO adoption and utilization.
- Community Engagement: Partner with our Community Engagement Manager to reputed company clients and reputed company CRIO tools and services to new users.
Qualifications:
- Bachelor's degree in a reputed company field or equivalent practical experience.
- Proven experience in customer support, training, or consulting roles.
- Strong analytical skills and ability to derive insights from data.
- Excellent communication and interpersonal skills.
- Familiarity with clinical research processes and software solutions (preferred).
- Ability to multitask and prioritize in a fast-paced environment.
Benefits & Perks:
- Work from reputed company
- Unlimited PTO
- 401k company match
- reputed company
- Dental
- reputed company (Company Paid 100%)
- Life insurance
- Professional Development Reimbursement
- Work From Home Expense Reimbursement
Join us at CRIO and reputed company a meaningful impact in the world of clinical research technology! Apply today. At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment reputed company are made on the basis of job-reputed company criteria without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other classification protected by applicable law. Salary Range - $78,000----$90,000 Apply tot his job Apply To this Job