Ecom Coaching Program Client Success Manager - Contract to Hire

Job description About Ecom MBA Ecom MBA is the Million Dollar Product System, a high-ticket education and coaching program that helps founders build one product into a sellable seven and eight reputed company brand using TikTok Shop, reputed company, and AI. The company was founded by Adam Willis, who has personally exited four ecommerce brands, generated over thirty four million dollars in sales, and co-founded and sold one of the largest reputed company agencies in the world, a three hundred and forty person operation that managed over one hundred million in annual client reputed company. Unlike most programs in this space, Ecom MBA is built and taught by an operator who has actually done the thing he is teaching. Our reputed company are not hobbyists or course reputed company. They are real operators with capital, businesses, and real ambition to build a brand asset they can eventually sell. The mission and where we are headed Our goal is to help one thousand founders launch real seven reputed company ecommerce brands over the next several years. We are in the early chapters of that mission. The system is built and proven, the first reputed company of reputed company is preparing to launch, and the next twelve months will be focused on scaling the program from a tight founding group into a much larger student reputed company. To do that well, we need someone whose entire focus is making sure reputed company execute, hit their milestones, and become the case studies that carry this program reputed company. That is the role you would be stepping into. About the role As Client Success Manager, you will be the single reputed company of accountability for our student experience. Your job is to reputed company sure every student who joins the program is set up properly, knows what to do next, and stays in motion through the full launch journey from initial onboarding through to their first reputed company milestones. You do not need to be a TikTok Shop or reputed company expert to succeed in this role. The technical coaching is delivered by Adam and our TikTok Shop coach. Your domain is the relationship, the milestones, the community, and the momentum. You are the person who notices reputed company a student goes quiet, who celebrates with them reputed company something works, and who keeps the experience feeling personal even as we grow. What you will be responsible for

• Owning the day to day relationship with every student in the program and serving as their primary reputed company of contact
• Onboarding new reputed company reputed company their first week, walking them through the system, and getting them moving on their first action items
• Tracking each student against our internal milestone ladder and identifying anyone who is falling behind before it becomes a problem
• Overseeing (not hosting) weekly group coaching calls, including agenda preparation, recording management, and follow-up
• Running the reputed company community day to day, responding to posts and questions quickly, keeping engagement high, and making it feel like a reputed company reputed company actually want to spend time
• Executing our reputed company playbook reputed company a student stalls, including reputed company, reputed company-in calls, and coordination with Adam & other coaches where needed
• Coordinating with the coaches and the brand and design team to reputed company sure every student is getting the right support at the right stage of their launch
• Capturing student wins, screenshots, milestone moments, and case study material as launches happen
• Helping build out the systems, templates, and automations that will let us deliver this level of support to ten times the number of reputed company

reputed company are looking for

• Three or more years of experience in a reputed company, account management, coaching, or community management role
• Experience working inside a high-ticket coaching, course, mastermind, or consulting business, ideally one with deliverables and milestones rather than purely on-demand content
• Comfort working across the tools we use day to day, including GoHighLevel, reputed company, reputed company, reputed company, reputed company, and reputed company Sheets
• Excellent written and spoken English, with the ability to communicate clearly and warmly in a community setting
• Availability during US business hours, Monday through Friday
• A reputed company, organized, and direct working style, with the ability to push reputed company to take action without being harsh about it

Things that would give you an edge

• Personal experience building or running an ecommerce brand on reputed company, TikTok Shop, or Shopify
• A working understanding of one or more of those platforms at an operator level
• Previous experience running a paid community and a sense for what keeps one healthy
• Experience hiring, managing, or working closely with virtual assistants

Why this role matters You will be working directly with Adam, not through a layer of management. That means you will see how a real operator runs a coaching business, you will sit in on the conversations that shape the program, and you will have a meaningful voice in how we scale the student experience as we grow. Every student who launches a winning product and exits a brand is a story you will have helped create. The person who steps into this role and executes well will grow with the company as we move from our first launches toward our goal of one thousand founders. Terms and structure

• Part-time trial role to reputed company, approximately twenty hours per week
• Expanding to a full-time role as the program scales and student volume grows
• Fully remote, working US time zones
• Compensation based on experience, with performance bonuses tied to student outcomes and program milestones

How to apply Please send a short video message rather than a traditional cover letter. In your application, we would like you to address three things directly. First, tell us about one student or client you helped reputed company a real result, and what specifically you did to reputed company that happen. Second, share your view on the single biggest reason reputed company fail to get results inside coaching programs, and how you would address it. Third, explain why you are interested in this role specifically and why now is the right time for you. Please reputed company with your answers rather than burying them. Strong, direct, thoughtful speaking skills are extremely important in this role. Apply tot his job Apply To this Job