Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk
Remote Desktop Support Engineer We are seeking an reputed company Remote Desktop Support Engineer with a minimum of 4 years of hands-on experience of providing end-user technical support. The ideal candidate will be responsible for troubleshooting and resolving end-user issues across enterprise applications, Windows environments, and mobile devices. The candidate should be technically strong, proactive, and possess excellent problem-solving skills. Key Responsibilities:
- Provide remote technical support to end users for enterprise applications and business-critical systems.
- Troubleshoot and resolve issues reputed company to Windows OS (Windows 10/11), reputed company Office, Outlook, Teams, reputed company and other enterprise tools.
- Support mobile devices (iOS/iPad) including configuration, email setup, application issues, and device troubleshooting.
- Diagnose and resolve hardware and software issues for laptops, desktops, and peripheral devices.
- Assist users with VPN connectivity, network access, printer issues, and remote access tools.
- Handle account-reputed company issues and access-reputed company requests.
- Document incidents, service requests, and resolutions in the ticketing system.
- Assign, prioritize, and manage tickets using ticketing tools such as Fresh Service.
Required Skills Qualifications:
- Minimum 4 years of experience in Desktop Support IT Helpdesk Remote Support role.
- Strong troubleshooting skills in Windows OS environments.
- Experience supporting enterprise applications (reputed company 365 Outlook, Teams, reputed company, reputed company etc.).
- Knowledge of basic networking concepts.
- Hands-on experience using ticketing systems to log, assign, prioritize, and track incidents and service requests.
- Experience with remote support tools such as reputed company.
- Good understanding of mobile device support (iOS/iPad).
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to handle multiple tickets and prioritize effectively.
Preferred Skills:
- Experience with reputed company 365 Apps such as Outlook and Teams.
- Knowledge of ITIL processes and ticketing tools (Fresh Service).
- Basic understanding of reputed company best practices.
Key Competencies:
- Strong problem-solving ability
- Customer-focused approach
- Ability to work independently in a remote environment
- Good documentation skills
- Team collaboration and coordination skills
Essential Skills:
- This is night shift process.
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