Part‑Time Customer Support & Service Technician – Remote (Tampa, USA) – $27/hr – arenaflex Beverage Equipment

About arenaflex – Leading the Refreshment Experience

arenaflex is a global leader in beverage solutions, delivering innovative, high‑quality products that keep consumers refreshed worldwide. With a heritage of more than a century in the industry, arenaflex combines cutting‑edge technology, sustainable practices, and a deep commitment to customer satisfaction. Our portfolio includes iconic soft‑drink brands, state‑of‑the‑art dispensing equipment, and a robust network of service professionals who ensure every pour is perfectly chilled. As we continue to expand our footprint, we are looking for dedicated individuals who share our passion for excellence and want to make a tangible impact on the daily lives of millions of consumers.

Why This Role Matters

Our customers rely on arenaflex’s dispensing equipment to deliver a consistent, refreshing experience in restaurants, stadiums, and retail locations. The Part‑Time Customer Support & Service Technician is the frontline guardian of that promise. By maintaining, troubleshooting, and repairing our beverage cooling systems, you help ensure that every product served from an arenaflex machine meets the highest standards of taste, temperature, and safety. This role is perfect for hands‑on problem‑solvers who enjoy a blend of technical work and direct customer interaction, all while enjoying the flexibility of a remote‑first schedule.

Key Responsibilities

• Perform preventive maintenance on soft‑drink dispensing equipment, including refrigeration units, carbonation systems, and valve assemblies, following arenaflex’s standard operating procedures.
• Diagnose and resolve mechanical issues quickly and accurately, minimizing downtime for client locations across the Tampa region and beyond.
• Conduct on‑site repairs such as part replacement, system recalibration, and cleaning of internal components to restore optimal performance.
• Document service activities in arenaflex’s digital work order system, ensuring clear communication with the central support team and accurate billing.
• Provide exceptional customer service by communicating technical information in plain language, setting realistic expectations, and following up to confirm satisfaction.
• Collaborate with cross‑functional teams including logistics, parts procurement, and field operations to coordinate equipment deliveries and schedule service visits.
• Maintain safety standards by adhering to all OSHA regulations, wearing appropriate personal protective equipment, and following arenaflex’s safety protocols.
• Stay current with product updates and emerging technologies through ongoing training, webinars, and internal knowledge‑sharing sessions.
• Support weekend and holiday coverage as needed, ensuring uninterrupted service for high‑traffic venues that operate beyond standard business hours.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree is preferred but not required.
• Valid driver’s license with a clean driving record, enabling travel to client sites within the Tampa area and surrounding regions.
• Demonstrated mechanical aptitude, preferably with experience servicing refrigeration or beverage dispensing equipment.
• Physical ability to lift and maneuver equipment up to 50 lb safely.
• Flexibility to work a minimum of 8 hours per day on a part‑time basis, with availability on Saturdays, Sundays, and occasional holidays.
• Strong communication skills and a customer‑focused mindset.

Preferred Qualifications & Additional Skills

• Technical certifications such as HVAC, refrigeration, or electromechanical maintenance.
• Prior experience in a field service role for food‑service or beverage equipment.
• Familiarity with digital work order platforms and basic computer literacy.
• Ability to read and interpret technical schematics, wiring diagrams, and service manuals.
• Proactive problem‑solving attitude and the capacity to work independently with minimal supervision.
• Commitment to continuous learning and professional development.

Core Competencies for Success

• Technical Proficiency: Mastery of mechanical and electrical troubleshooting techniques.
• Customer Empathy: Ability to listen actively, address concerns, and build trust with clients.
• Time Management: Efficiently prioritize service calls to maximize productivity and meet service level agreements.
• Team Collaboration: Work seamlessly with internal teams and external vendors to resolve complex issues.
• Safety Awareness: Consistently apply safety best practices to protect yourself, colleagues, and customers.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Part‑Time Customer Support & Service Technician, you will have access to:

• Structured onboarding programs that cover arenaflex product lines, service protocols, and safety standards.
• Ongoing technical training, including certifications in refrigeration, HVAC, and advanced diagnostics.
• Mentorship from senior field engineers who can guide you toward more complex service assignments.
• Opportunities to transition into full‑time roles, supervisory positions, or specialized technical tracks such as product engineering or regional service management.
• Participation in internal innovation forums where you can contribute ideas for product improvements and service efficiencies.

Work Environment & Culture at arenaflex

At arenaflex, we foster a culture of inclusion, respect, and continuous improvement. Our remote‑first philosophy means you can perform most of your duties from home, while still enjoying the excitement of on‑site visits. We celebrate diversity, encourage open communication, and recognize achievements through regular awards and peer‑recognition programs. Whether you are a seasoned technician or just starting your career, you will find a supportive community that values your contributions and encourages you to grow.

Compensation, Perks & Benefits

• Competitive hourly wage: $27 per hour, paid bi‑weekly.
• Flexible scheduling: Part‑time hours that can be adjusted to accommodate personal commitments.
• Travel reimbursement: Mileage reimbursement for all client site visits.
• Health & wellness: Access to a comprehensive benefits suite (medical, dental, vision) for eligible employees.
• Retirement savings: Participation in a 401(k) plan with company matching contributions.
• Professional development stipend: Annual budget for certifications, courses, or conferences.
• Employee assistance program: Confidential counseling and support services.
• Discounts on arenaflex products: Enjoy special pricing on beverage equipment for personal or business use.

How to Apply

If you are ready to bring your mechanical expertise, customer‑service passion, and flexible work ethic to a dynamic, globally recognized brand, we want to hear from you. Click the link below to submit your application, upload your resume, and tell us why you would be a perfect fit for arenaflex’s Part‑Time Customer Support & Service Technician role.

Apply Now – Join arenaflex Today!

Closing Statement

arenaflex is committed to building a diverse workforce that reflects the communities we serve. We encourage candidates of all backgrounds to apply. Take the next step in your career journey with arenaflex, where your technical skills will directly influence the enjoyment of millions of consumers, and where your growth is supported every step of the way. We look forward to welcoming you to our team!