Remote Bilingual Customer Service Representative – Spanish & French – Fashion & E‑Commerce Support (Fully Remote, Barcelona‑Based)

About arenaflex – Shaping the Future of Global Brands

arenaflex is a world‑leading technology and services powerhouse that partners with iconic brands across technology, finance, travel, fashion, healthcare, and many other sectors. Operating in more than 70 countries, we empower our clients to deliver exceptional customer experiences through innovative solutions, data‑driven insights, and a relentless focus on quality. Our mission is to create a seamless bridge between brands and their customers, turning everyday interactions into memorable moments.

Why This Role Is a Game‑Changer for Your Career

At arenaflex, we believe that the best talent thrives when they are challenged, supported, and given the tools to grow. As a Remote Bilingual Customer Service Representative, you will join a vibrant community of over 440,000 game‑changers who are redefining how brands engage with their audiences. This position offers you the chance to work from anywhere in Spain while contributing to high‑impact projects for leading fashion and e‑commerce brands.

Key Responsibilities – What You’ll Do Every Day

• Handle inbound customer contacts via telephone, email, and chat, delivering prompt and accurate solutions.
• Document each interaction in the designated call‑management system, ensuring compliance with service‑level agreements (SLAs).
• Maintain deep product knowledge for each client’s portfolio, staying up‑to‑date with the latest fashion trends, e‑commerce features, and payment platforms.
• Identify the customer’s profile and tailor communication style to match their expectations and cultural nuances.
• Act as a brand ambassador, representing arenaflex and its client brands with professionalism and enthusiasm.
• Escalate complex issues to senior support teams when necessary, while following up to guarantee resolution.
• Participate in continuous learning sessions, sharing insights and best practices with teammates.
• Contribute to the creation of knowledge‑base articles and FAQs to improve self‑service options for customers.

Essential Qualifications – What We Require

• Fluency in Spanish and French, with advanced proficiency in English (written and spoken).
• Proven experience in a customer‑service environment, preferably within fashion, boutique retail, or e‑commerce after‑sales support.
• Demonstrated ability to listen actively, empathize, and resolve customer concerns with a solution‑focused mindset.
• Strong ownership mentality – you take responsibility for each case from start to finish, or know when to involve the right experts.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk, or similar) and basic ticket‑tracking tools.
• Understanding of payment‑method platforms and the ability to troubleshoot transaction‑related issues.
• Excellent teamwork skills and a positive disposition for collaborative problem‑solving.
• High emotional intelligence, enabling you to read between the lines and respond with genuine empathy.

Preferred Skills & Additional Assets

• Experience working remotely in a fast‑paced, multi‑cultural environment.
• Knowledge of the latest fashion trends, designers, and industry terminology.
• Previous exposure to omnichannel support (phone, email, chat, social media).
• Certification in customer‑service excellence or related fields.
• Ability to adapt quickly to new technologies and processes, with a willingness to undergo regular training.

Compensation, Benefits, and Perks

• Competitive annual gross salary of €18,400, plus a performance‑based bonus of up to €1,200.
• Full‑time permanent contract (39 hours per week), Monday‑Friday, 9:00 – 18:00.
• 100 % remote work – you can work from any location within Spain, with a home‑office stipend to set up an ergonomic workspace.
• Comprehensive onboarding and paid training on arenaflex’s platforms, client products, and industry best practices.
• Access to a robust learning ecosystem, including free leadership development programs, specialized courses, and language classes.
• Referral (bring‑a‑friend) bonuses for successful hires.
• Generous paid time off, health and wellness benefits, and a retirement savings plan.
• Opportunities to participate in internal hackathons, innovation challenges, and cross‑functional projects.

Career Growth & Development at arenaflex

arenaflex invests heavily in the professional advancement of its employees. Approximately 80 % of our managers and leaders have risen from within, reflecting a culture that rewards ambition, curiosity, and results. As a Customer Service Representative, you will have access to:

• Mentorship programs pairing you with senior agents and managers.
• Career pathways that can lead to senior support roles, team lead positions, or specialized analyst tracks.
• Regular performance reviews that focus on skill development and personal goals.
• Opportunities to work on high‑visibility projects for flagship fashion brands, expanding your industry expertise.

Our Culture – What It Means to Be Part of arenaflex

Our workforce is united by a shared purpose: to empower brands and delight customers worldwide. We foster an inclusive environment where diversity of thought, background, and experience is celebrated. Key cultural pillars include:

• Collaboration: Teams across continents work together, sharing insights and supporting one another.
• Innovation: We encourage creative problem‑solving and reward ideas that improve processes.
• Integrity: Ethical conduct and transparency guide every interaction with clients and colleagues.
• Well‑being: Flexible schedules, mental‑health resources, and a supportive community help you maintain work‑life balance.

Application Process – Take the Next Step

If you are passionate about fashion, fluent in Spanish and French, and eager to deliver world‑class customer experiences from the comfort of your home, arenaflex wants to hear from you. Submit your application today and discover why thousands of professionals worldwide consider arenaflex their employer of choice.

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Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All recruitment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected characteristic.

Reference Code: RRQ24-004985-1-FRANCE