Remote Customer Service Representative – Relationship‑Focused Order Management, Freight Claims Processing & ERP (Epicor) Expertise

Welcome to arenaflex – Where Customer Success Meets Innovation

At arenaflex, we are a leading provider of customer service solutions that empower businesses to deliver seamless experiences to their end‑users. Our mission is to combine cutting‑edge technology, safety‑first practices, and a culture of continuous improvement to create a workplace where every team member can thrive. As a remote‑first organization, we embrace flexibility, collaboration, and the power of digital tools to connect talent across the globe. If you are passionate about building lasting relationships, love solving complex order‑processing challenges, and thrive in a supportive, high‑performing environment, this is the opportunity you’ve been waiting for.

Why This Role Stands Out

Our Remote Customer Service Representative position is more than a job—it’s a launchpad for a rewarding career in customer experience, logistics, and enterprise resource planning. You will be at the heart of our client‑facing operations, ensuring that every sales order, standing order, and freight claim is handled with precision, empathy, and compliance. The role offers clear pathways for advancement, continuous learning, and the chance to make a tangible impact on both our clients and the broader industry.

Key Responsibilities – What You’ll Do Every Day

• Accurate Order Entry: Input daily sales orders into our ERP system with meticulous attention to detail, maintaining a target error rate of fewer than two mistakes per month.
• Standing Order Management: Create, update, and monitor standing orders, including holds, releases, and additions, ensuring customers receive uninterrupted service.
• Exception Processing: Identify and resolve order exceptions, generate credit memos, and file freight claims promptly to protect client revenue and satisfaction.
• Collaboration & Communication: Participate in scheduled virtual meetings, share insights with teammates, and maintain a visible, proactive presence in our remote workspace.
• Customer Advocacy: Deliver exceptional service by listening actively, addressing concerns swiftly, and adhering to arenaflex’s safety and policy standards.
• Documentation & Reporting: Keep accurate logs of all interactions, claims, and corrective actions to support audit trails and continuous improvement initiatives.
• Safety & Compliance: Follow OSHA guidelines and internal safety protocols, contributing to a workplace that is injury‑free and compliant.

Essential Qualifications – What You Must Bring

• Minimum two (2) years of experience in a customer‑service role that emphasizes relationship building and problem solving.
• High school diploma or equivalent; additional education is a plus but not required.
• Demonstrated ability to follow safety guidelines and maintain a record free of serious injuries.
• Exceptional attention to detail, with a proven track record of meeting tight deadlines while managing stress effectively.
• Reliability in clocking in/out and taking lunch breaks, with a history of minimal timing errors.

Preferred Qualifications – How to Stand Out

• Hands‑on experience with ERP platforms, especially Epicor, or similar systems such as SAP, Oracle, or Microsoft Dynamics.
• Evidence of dedication to task completion, teamwork, and continuous improvement.
• Self‑starter attitude with the ability to work independently, troubleshoot issues, and propose solutions without constant supervision.
• Motivation to pursue growth opportunities, take on additional responsibilities, and contribute to cross‑functional projects.

Core Skills & Competencies

• Communication: Clear, concise, and courteous written and verbal communication with internal teams and external clients.
• Analytical Thinking: Ability to dissect order data, identify root causes of exceptions, and implement corrective actions.
• Technical Proficiency: Comfort navigating ERP software, Microsoft Office Suite, and remote collaboration tools (e.g., Slack, Teams, Zoom).
• Time Management: Prioritize tasks effectively, meet daily and monthly targets, and adapt to shifting priorities.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to resolve client issues and exceed expectations.
• Safety Awareness: Commitment to OSHA standards and internal safety protocols, ensuring a risk‑free work environment.

Career Growth & Learning Opportunities

At arenaflex, we invest heavily in the professional development of our team members. As a Remote Customer Service Representative, you will have access to:

• Structured Training Programs: Comprehensive onboarding, ERP certification courses, and ongoing workshops on customer experience best practices.
• Mentorship & Coaching: Pairing with senior leaders who will guide your career trajectory and help you navigate internal mobility.
• Cross‑Functional Projects: Opportunities to collaborate with logistics, finance, and technology teams, broadening your skill set and visibility.
• Leadership Pathways: Clear promotion tracks toward senior customer service roles, team lead positions, and eventually operations management.
• Continuous Learning Stipends: Annual budget for external certifications, conferences, or online courses that align with your career goals.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. Key aspects of our environment include:

• Collaborative Virtual Spaces: Regular video huddles, virtual coffee chats, and team‑building activities to keep connections strong.
• Inclusive & Diverse Community: We celebrate varied perspectives, backgrounds, and experiences, fostering an environment where every voice is heard.
• Safety‑First Philosophy: Even in a remote setting, we prioritize ergonomic best practices, mental‑health resources, and adherence to safety standards.
• Recognition Programs: Monthly awards, peer‑to‑peer shout‑outs, and performance bonuses that acknowledge outstanding contributions.
• Technology Enablement: State‑of‑the‑art hardware, secure VPN access, and a robust IT support team to ensure seamless remote operations.

Compensation, Perks & Benefits

While exact salary ranges will be discussed during the interview process, candidates can expect a competitive compensation package that reflects market standards for remote customer service roles. In addition to base pay, arenaflex offers:

• Health, dental, and vision insurance with employer contributions.
• Flexible paid time off (PTO) and generous holiday schedule.
• Retirement savings plan with company match.
• Remote work stipend for home office setup, internet, and ergonomic accessories.
• Wellness programs, including virtual fitness classes and mental‑health resources.
• Performance‑based bonuses and annual salary reviews.
• Employee assistance program (EAP) for personal and professional support.

How to Apply – Take the Next Step with arenaflex

If you are ready to join a forward‑thinking organization that values your expertise, encourages growth, and rewards dedication, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

Apply Job!

Final Thoughts – Your Future Starts Here

At arenaflex, we believe that great customer service is the cornerstone of every successful business. By joining our remote team, you will play a pivotal role in shaping the experiences of countless clients, while also building a rewarding career path for yourself. We are committed to equal‑opportunity employment, fostering a workplace where talent thrives regardless of background, identity, or circumstance. Take the leap, bring your passion for service, and become part of a dynamic, safety‑conscious, and growth‑oriented family.

We look forward to reviewing your application and exploring how you can contribute to the continued success of arenaflex.