Remote Data Entry Coordinator – Workers Compensation Utilization Review & Client Relations Specialist at arenaflex

About arenaflex

arenaflex is a leading provider of comprehensive workers’ compensation solutions, leveraging cutting‑edge technology and a deep‑rooted expertise in medical utilization review. Our mission is to streamline the claims process, ensure fair and timely treatment decisions, and support both providers and claimants with transparent, data‑driven insights. As the industry continues to evolve, arenaflex remains at the forefront, championing innovation, compliance, and exceptional client service. Joining our team means becoming part of a forward‑thinking organization that values precision, empathy, and continuous improvement.

Why Join arenaflex?

At arenaflex, we foster a collaborative, inclusive, and high‑performance culture where every employee’s contribution is recognized and celebrated. Our remote‑first philosophy empowers you to work from anywhere while staying connected to a supportive network of peers, mentors, and leaders. We invest heavily in professional development, offering tuition reimbursement, certification support, and regular training sessions on the latest industry standards. Whether you’re looking to deepen your expertise in workers’ compensation, expand your knowledge of medical terminology, or grow into a leadership role, arenaflex provides the resources and pathways to help you achieve your career aspirations.

Key Responsibilities

As a Remote Data Entry Coordinator specializing in Workers Compensation Utilization Review, you will be the linchpin that connects providers, adjusters, and internal reviewers. Your day‑to‑day duties will include:

• Managing daily communications with clients and client staff, ensuring a professional and courteous tone in every interaction.
• Receiving referrals—prospective, retrospective, concurrent, reconsiderations, and appeals—via fax, email, or secure portal from providers and adjusters.
• Accurately entering referral data into arenaflex’s proprietary utilization review software, maintaining meticulous records throughout the lifecycle of each case.
• Obtaining necessary authorizations from adjusters before initiating reviews, and documenting all correspondence for audit purposes.
• Assigning utilization review (UR) requests to appropriate physician reviewers based on established protocols, state guidelines, and reviewer expertise.
• Monitoring the progress of each UR request, providing timely updates to providers and adjusters via telephone or email, and ensuring all deadlines are met.
• Keeping detailed logs of inbound referrals, outbound communications, and case status changes to support quality assurance and reporting requirements.
• Participating in periodic, random quality assurance (QA) reviews to verify accuracy, adherence to protocol, and best practice compliance.
• Collaborating with cross‑functional teams—including claims, legal, and IT—to resolve complex issues and improve workflow efficiency.
• Performing other duties as assigned, such as assisting with training new hires, contributing to process improvement initiatives, and supporting special projects.

Essential Qualifications

To thrive in this role, candidates must demonstrate the following core qualifications:

• Utilization Review Experience: Minimum of 3 years of hands‑on experience conducting utilization reviews within the workers’ compensation arena.
• Medical Terminology Proficiency: At least 2 years of experience working with medical terminology, coding, and documentation standards.
• Microsoft Office Mastery: Minimum of 3 years using Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication.
• Detail‑Oriented Mindset: Proven ability to maintain high accuracy while handling large volumes of data and complex case information.
• Strong Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity, professionalism, and empathy.
• Self‑Management & Remote Discipline: Demonstrated success working independently in a remote environment, meeting deadlines, and managing priorities without direct supervision.
• Regulatory Knowledge: Familiarity with state workers’ compensation statutes, guidelines, and best practices for utilization review.

Preferred Qualifications & Additional Skills

• Experience with proprietary claims or utilization review software platforms.
• Certification in Certified Professional in Healthcare Quality (CPHQ) or similar credential.
• Background in health insurance, medical billing, or clinical documentation improvement.
• Ability to interpret and apply clinical guidelines to determine medical necessity.
• Proficiency in data analysis tools (e.g., Power BI, Tableau) to generate performance metrics.
• Previous experience in a remote or distributed team setting, with a track record of effective virtual collaboration.

Core Competencies & Skills

• Analytical Thinking: Ability to assess complex medical information and make sound, evidence‑based decisions.
• Organizational Excellence: Skill in maintaining orderly logs, tracking multiple cases simultaneously, and ensuring compliance with documentation standards.
• Customer Service Orientation: Commitment to delivering responsive, solution‑focused support to providers, adjusters, and internal stakeholders.
• Technology Savvy: Comfort navigating web‑based platforms, secure file‑transfer systems, and electronic health record (EHR) interfaces.
• Problem‑Solving Acumen: Proactive approach to identifying bottlenecks, proposing process improvements, and escalating issues when necessary.
• Team Collaboration: Ability to work cohesively with multidisciplinary teams, sharing knowledge and contributing to collective goals.

Career Development & Learning Opportunities

At arenaflex, your growth is a priority. We provide a structured career path that includes:

• Mentorship programs pairing you with seasoned utilization review physicians and senior analysts.
• Access to industry webinars, conferences, and certification courses at no cost to you.
• Regular performance reviews that identify skill gaps and outline clear development plans.
• Opportunities to transition into senior coordination, quality assurance leadership, or specialized clinical reviewer roles.
• Cross‑training in related functions such as claims adjudication, fraud detection, and policy compliance.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage ranging from $18.00 to $25.00, commensurate with experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• Paid time off (PTO) that accrues based on tenure, plus company‑observed holidays.
• Flexible work schedule—standard Monday‑to‑Friday hours with the ability to adjust start/end times as needed.
• Remote work stipend covering home office equipment, high‑speed internet, and ergonomic accessories.
• Employee assistance program (EAP) offering counseling, financial guidance, and wellness resources.
• Recognition programs that reward exceptional performance, innovation, and teamwork.

Work Environment & Remote Flexibility

Our remote‑first model is built on trust, accountability, and robust communication tools. As a Remote Data Entry Coordinator, you will:

• Receive a company‑provided laptop, secure VPN access, and collaboration software (e.g., Microsoft Teams, Slack).
• Participate in weekly virtual team huddles, monthly all‑hands meetings, and quarterly virtual social events.
• Benefit from a clear escalation matrix, ensuring you have immediate support from supervisors and IT when challenges arise.
• Enjoy a work‑life balance that respects personal commitments while delivering high‑impact results for arenaflex’s clients.

How to Apply

If you are ready to bring your expertise in workers’ compensation utilization review to a dynamic, remote‑focused organization, we invite you to submit your application today. Click the link below to begin the process:

Apply Now at arenaflex

Join the arenaflex Team Today

At arenaflex, your dedication to accuracy, client service, and continuous learning will directly influence the health and safety of workers across the nation. We value each team member’s unique perspective and are committed to providing the tools, training, and support needed for you to excel. Take the next step in your career—apply now and become an integral part of a company that is shaping the future of workers’ compensation.