Health Admin Services Analyst

Location: Austin, TX (Remote; must live in Austin, TX) Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. The Health Operations Analyst impacts the team by acting as a liaison between Operations and Technical support by triaging escalations, investigating system issues, documenting and tracking cases, collaborating with technology and the development teams, providing guidance and workarounds, and analyzing trends. Responsibilities include: Triage Escalations: Review, assess and prioritize technical issues escalated by operations teams Investigate system issues: Perform root cause analysis, trouble shoot errors, and identify patterns in system behavior Document and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system Collaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutions Provide Guidance and workarounds: Assist operations teams by offering interim solutions while long-term fixes are implemented Analyze trends: Identify recurring system issues and recommend improvements to prevent future escalations Communicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actions Basic Qualifications: Minimum of 1 year of experience with healthcare providers Preferred Qualifications: Microsoft Office Suite to include Excel, Word, PowerPoint, and Outlook MS Excel to include reporting, VLOOKUP, and pivot tables Provider Data Management Familiarity with enrollment systems, CRM platforms, or similar enterprise applications Professional Qualifications: Strong problem-solving skills Ability to work collaboratively across multi-functional team Proven ability to work independently and as a team member Good communication skills to include written/oral and interpersonal skills Good organizational, multi-tasking, and time management skills About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. 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