[Remote] Operations Coordinator, School of Business & Professional Studies

Note: The job is a remote job and is open to candidates in USA. University of Massachusetts Global is a private, nonprofit institution aimed at helping working adults through flexible education. The Operations Coordinator will provide administrative and program support for the School of Business & Professional Studies, including project coordination, accreditation activities, and student services.

Responsibilities

• Provide project coordination support such as capturing meeting notes and action items, maintaining project trackers, monitoring deadlines, and following up on assigned tasks
• Support School initiatives, including document preparation, workflow coordination, budget and expense tracking, and other basic financial administration
• Assist school leadership with recruitment support, school specific onboarding, and session scheduling coordination of faculty, staff, or collaborators as needed
• Monitors competitive and industry trends, identifies process gaps, and escalates issues appropriately to School leadership
• Serve as a point of contact for routine inquiries from students, faculty, staff, and external partners, directing requests to appropriate resources as needed
• Support student‑facing activities such as communications, events, awards, and documentation
• Coordinate specialized program accreditation activities by tracking accreditation cycles and timelines and helping with self‑study development and evidence collection
• Organize and maintain centralized digital repositories for accreditation and assessment documentation using clear version control and naming conventions
• Support School‑level assessment and continuous improvement efforts by maintaining calendars, collecting and summarizing learning‑outcome data, tracking action items, and preparing insights reports and summary materials
• Collaborate with institutional partners to obtain, verify, and format quantitative and qualitative data for accreditation and reporting purposes
• Provide administrative support for grant‑related activities, including researching funding opportunities, supporting grant writing, development activities, tracking deadlines, maintaining grant calendars and records, and assisting with compliance monitoring and reporting
• Serve as administrative support for accreditation reviews and site visits, including scheduling, document preparation, and logistical support
• Maintain course schedules and templates, monitor enrollment levels, and prepare routine reports for School leadership
• Support academic program delivery by arranging logistics for courses, professional development offerings, workshops, and events
• Assist with content uploads, learner communications related to logistics, enrollment tracking, and participant support for online and hybrid offerings
• Serve as the point of contact between the School and institutional partners to ensure smooth workflows and timely completion of academic tasks
• Assist with internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reports
• Support School marketing and outreach efforts, including social media content, promotional materials, and coordination with institutional marketing partners
• Help maintain accurate, current, and consistent program information and messaging across communication platforms
• Perform other duties, as assigned

Skills

• Bachelor's Degree or combination of equivalent education and experience
• Three (3) to five (5) years of operational support and/or project coordination experience, preferably in higher education, online post-secondary education or academic affairs
• Proficiency with standard office and collaboration tools and willingness to learn institutional systems
• Proficiency in Microsoft Excel and data analysis, including data validation, pivot tables, advanced formulas (e.g., XLOOKUP, INDEX/MATCH), and basic data visualization; ability to synthesize quantitative and qualitative data into reports, dashboards, and actionable insights that inform operational and strategic decisions
• Strong customer service orientation and attention to detail
• Excellent organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills, including experience coordinating across departments and with senior leadership
• Demonstrated ability to manage multiple projects, deadlines, and priorities with accuracy and attention to detail
• Ability to work effectively with diverse internal and external stakeholders
• Ability to handle confidential and sensitive information with a high degree of discretion, professionalism, and sound judgment
• Ability to work independently while contributing positively to a collaborative team environment
• Comfort navigating ambiguity and balancing competing priorities
• Experience supporting academic operations, accreditation, assessment or compliance activities
• Experience with scheduling, data reporting, enterprise systems, databases, CRM tools, or project management platforms
• Experience with grant development or grant administration
• Professional certification such as Certified Administrative Professional (CAP) or Project Management Professional (PMP)

Benefits

• Medical, dental, and vision coverage with spending account options.
• Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Life, disability, accident, legal, identity protection, and student debt support.
• 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Counseling services, Free Calm Health subscription and year-round wellness programs.

Company Overview