[Remote] Temporary Financial Aid Advisor

Note: The job is a remote job and is open to candidates in USA. Rasmussen University is dedicated to changing lives through innovative educational programs and is seeking a Temporary Financial Aid Advisor. The role serves as the primary contact for students and staff regarding financial aid, providing customer service and support while ensuring compliance with regulations and maintaining accurate records.

Responsibilities

• Provide students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid process
• Provide exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standards
• Obtain and maintain current knowledge of federal and state financial aid regulations for a variety of aid programs and the ability to apply this information to problem resolution
• Provide problem resolution or escalate highly unique or complex issues to a Financial Aid Manager, as appropriate
• Conduct consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentation
• Accurately document all student-related interactions in student information system and provide appropriate and timely financial aid responses
• Maintain eligibility to access the National Student Loan Data System, (NSLDS), as defined by the US Department of Education. Essentially, to maintain access to NSLDS, one must not have defaulted on any student loan in the past, currently be in default or otherwise negatively impact access to NSLDS
• Scan and upload necessary documentation and complete data entry support to the Financial Aid Processing and Awarding Unit
• Attend and participate in team, SFA department meetings for the purpose of obtaining and sharing information
• Participate in lean processes and strategic planning activities
• Embody the spirit of the University’s mission and vision in daily activities
• Support and contribute towards University’s commitment to diversity and inclusion
• Perform other duties as directed, requested or assigned

Skills

• Associate's Degree Required. Specialization in Accounting, Business, Finance or related field
• Minimum of one to three years of relevant customer service and/or financial aid experience, or equivalent combination of education and experience
• Exceptional customer service skills and belief in single-source service
• Strong interpersonal, written and verbal communication skills
• Excellent organization and time management skills with ability to prioritize and manage multiple demands with minimal supervision; maintain accurate records and files
• Demonstrated ability to remain calm under pressure, remain positive and maintain a high level of professionalism
• Strong command of the English language, in both oral and written form
• Experience in a service-oriented call-center preferred
• General knowledge of the higher education industry preferred, but not required
• Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and Power Point
• Working knowledge of financial software, CampusNexus, preferred

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