[Remote] Customer Service Representative I (Remote)

Note: The job is a remote job and is open to candidates in USA. Utica National Insurance Group is a nationally recognized property & casualty insurance carrier with 1,400 employees across the United States. They are seeking a Customer Service Representative I to process new business, renewals, endorsements, and billing transactions while maintaining effective communication with internal and external stakeholders.

Responsibilities

• Process new business, renewals and endorsements and billing transactions according to established department policies and procedures
• Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing
• Maintains detailed policy documentation and updates customer information as necessary
• Rate endorsements/transactions for multiple lines of business
• Develops and maintains positive customer relations and coordinates with various functions within the company
• Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work
• Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc
• Maintain acceptable productivity and quality levels established by management
• Perform all tasks with direction of supervisor
• Performs other duties as assigned
• Conforms with all corporate policies and procedures

Skills

• Education: Associate's degree preferred; insurance training or basic insurance courses desirable
• Experience: Less than 2 years in an agency or insurance company preferred
• Skills: Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Company Overview