[Remote] CRM Operations

Note: The job is a remote job and is open to candidates in USA. CORE Foodservice is a North American Foodservice Sales Agency that connects customers with their favorite brands. They are seeking a CRM Operations professional to maintain and enhance Salesforce for sales operations, ensuring data integrity and user support across the organization.

Responsibilities

• User Support & Enablement
• Support users at all levels of the organization with the CRM system, including:
• Call Entry
• Account maintenance
• Opportunity Management
• Objective Management
• Dashboard metric review
• Manage and resolve CRM Help Desk support requests
• Conduct training for users at all levels and create/update training materials
• System Administration & Configuration
• Set up and maintain user accounts, profiles, roles, and permission sets
• Customize Salesforce objects, fields, page layouts, record types, and validation rules
• Evaluate, implement, and test CRM enhancements and configuration changes
• Reporting, Dashboards & Scorecards
• Run ad hoc and scheduled reports
• Build and maintain Salesforce reports and dashboards
• Own scorecards for 500+ Sales Associates across multiple channels, including data extraction, validation, analysis, and publishing
• Data Quality & Governance
• Maintain high quality CRM data
• Load, delete, and reassign Accounts, Objectives, New Operators, and related records
• Perform system testing and validation prior to production releases

Skills

• 2–4 years of hands-on Salesforce Administrator experience in a production environment
• Experience supporting sales teams, reporting, automation, and data integrity initiatives
• Experience providing Salesforce user support and resolving day-to-day system issues
• Ability to plan, prioritize and execute projects within deadlines
• High proficiency in Microsoft Excel
• Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
• Excellent written and interpersonal communication skills
• Ability to work with cross-functional teams, including developers, to implement solutions
• Excellent analytic and problem-solving skills
• Salesforce Certified Administrator preferred (or equivalent experience)
• Working knowledge of Power BI, including dashboarding and reporting, preferred
• Industry experience within food brokerage, food manufacturing, or food distribution preferred

Benefits

• Annual Salary
• Medical, Dental, and Vision benefits
• 401K +Match Eligibility
• Paid Time-Off Programs
• Tuition Reimbursement Opportunity

Company Overview