[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leading logistics and supply chain technology company, committed to helping customers achieve measurable business value. The Technical Account Manager plays a crucial role in supporting complex logistics organizations by serving as a trusted technical advisor, ensuring customers maximize platform value and drive operational improvements.

Responsibilities

• Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint
• Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal
• Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate
• Build strong relationships with both business and technical stakeholders
• Lead meaningful conversations with decision-makers, operators, and IT teams
• Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals
• Bring informed, practical feedback to Product and internal teams
• Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction

Skills

• 3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles
• Experience in logistics, supply chain, or SaaS environments strongly preferred
• Experience working with enterprise or mid-market customers
• Background in transportation, freight operations, or logistics technology is a strong advantage
• You understand freight from the inside—not just conceptually, but operationally
• You know how brokers, 3PLs, and shippers make money
• You understand why TMS and integrations matter
• You have opinions on what makes a strong logistics tech ecosystem
• You're comfortable in technical conversations and can connect systems to outcomes
• Experience with TMS platforms (3G preferred) or similar logistics technology
• Familiarity with APIs, EDI, integrations, and system workflows
• Ability to troubleshoot and guide customers toward effective solutions
• You can build trust and lead conversations with a wide range of stakeholders
• Strong presentation and communication skills
• Ability to engage both technical and non-technical audiences
• Experience leading customer meetings, training, or business reviews
• You connect technical work to business impact
• Proven ability to align technical initiatives with business outcomes
• Ability to identify growth opportunities within existing accounts
• Strong understanding of customer goals and operational drivers
• You know how to get things done across teams
• Experience working with Product, Sales, Support, and Implementation
• Ability to communicate customer needs clearly and drive internal alignment
• You don't wait for direction—you create it
• Self-starter with strong accountability and follow-through
• Comfortable working in ambiguity and driving outcomes
• Motivated by impact, not just activity

Benefits

• Commission
• Competitive compensation
• Great benefits
• Remote and flexible work hours
• Opportunity to join a company on an awesome mission with a great existing team and trajectory

Company Overview