[Remote] Patient Account Manager- Remote

Note: The job is a remote job and is open to candidates in USA. Conifer Health Solutions is a company with 30 years of healthcare industry expertise, helping clients improve their financial and clinical performance. They are seeking a Patient Account Manager responsible for managing patient account staff, ensuring compliance with regulations, and optimizing reimbursement processes.

Responsibilities

• Ensures compliance with state and federal laws and regulations
• Maintains a thorough understanding of health insurance and government programs, where necessary
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution
• Monitors collection processes to determine cash flow improvement opportunities
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
• Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities
• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Skills

• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Proficient in Microsoft Office (Word and Excel)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to plan and implement process improvements
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills
• Proficient in building a strong team to meet performance goals
• Very good written and verbal communication skills
• Strong interpersonal skills
• Strong technical skills, including PC and MS Office Suite knowledge
• 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
• 5 – 10 years experience in Healthcare Administration or Business Office
• 2 – 3 years supervisory experience
• HFMA-Patient Accounts or Hospital Accounting Certification encouraged
• Ability to sit and work at a computer terminal for extended periods of time

Benefits

• Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level.
• Management level positions may be eligible for sign-on and relocation bonuses.
• Medical, dental, vision, disability, life, and business travel insurance
• Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Company Overview