[Remote] Analyst 4, Workforce Management-Forecasting & Analysis

Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider offering a suite of solutions for businesses. The Analyst 4 role focuses on developing improvement plans and managing reports to enhance customer experience and business results, utilizing forecasts for performance measurement and analysis.

Responsibilities

• Supports and assists Enterprise Service Assurance and Service Delivery teams in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
• Partners effectively with cross-functional stakeholders to drive alignment and outcomes
• Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking
• Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts
• Thinks in end-to-end service ecosystems and understands dependencies
• Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story
• Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations
• Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision
• Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team
• Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Skills

• Bachelor's Degree
• 7-10 Years of Relevant Work Experience
• Analytical Thinking
• Communication
• Workforce Planning

Benefits

• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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