[Remote] Healthcare Customer Care Agent (Indiana Resident)

Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a company that provides customer service and support in the healthcare sector. They are seeking a Healthcare Customer Care Agent who will be the first point of contact for callers, providing compassionate and knowledgeable support while handling various inquiries with professionalism and empathy.

Responsibilities

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Act as advocate to facilitate problem resolution via telephone in a timely and courteous manner
• Document all call information according to approved operating procedures
• Navigate multiple computer systems and screens simultaneously while engaging with customer
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Meet quality assurance requirements and other key performance metrics, including punctuality and attendance
• Shift and Schedule adherence
• Other duties as assigned

Skills

• Candidates must reside in the state of Indiana
• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
• Excellent organizational and multitasking skills
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Basic computer literacy, especially with Windows-based systems
• Ability to sit for extended periods of time
• A genuine desire to help and advocate for customers
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload
• Hotspots, satellite and wireless internet service are NOT allowed for this role
• BURMESE and SPANISH bilingual highly desired!
• Prior call center or customer service experience highly desired

Benefits

• Work from home
• All equipment provided
• Competitive
• Paid training
• Growth & Development Opportunities

Company Overview