[Remote] Technical Account Manager TAM (USA)

Note: The job is a remote job and is open to candidates in USA. Covenant Consulting is a recognized innovator in global cybersecurity, leading with disruptive technologies and forward-thinking solutions. They are seeking a Technical Account Manager (TAM) who will serve as a technical resource for designated customers, ensuring their needs are managed across all offerings and prioritizing technical issues. The role involves managing customer relationships, providing project leadership, and collaborating with cross-functional teams to deliver high-impact outcomes.

Responsibilities

• Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction
• Provide project leadership for customers' major company programs
• Collaborate cross-functionally with teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes
• Management, and Sales, on customers' technical issues and projects
• Maintain current functional and technical knowledge of the product line
• Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities
• Manage multiple customer engagements, balancing priorities and driving resolution across requests
• Share insights and constructive feedback with internal teams to help improve products and customer experiences
• Document best practices in developing and deploying company solutions in the customers' environments
• Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems
• Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle
• Commit to continuous learning by maintaining relevant certifications and gaining new ones each year

Skills

• 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles
• Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks
• Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches
• At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth
• Understanding of modern software development methodologies, including infrastructure design and architecture best practices
• Proven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key
• Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact
• Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once
• Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments

Benefits

• Bonus
• Full Time / Direct-Hire - 100% Remote
• Periodic onsite visits

Company Overview