[Remote] Integrations Consultant
Note: The job is a remote job and is open to candidates in USA. Omatic is a company dedicated to providing excellent customer experiences, and they are seeking an Integrations Consultant to lead product onboardings and software training for customers. This role is essential in ensuring customers achieve success with Omatic products through effective onboarding and tailored training engagements.
Responsibilities
- Conduct remote software onboarding and training engagements on all Omatic Software products
- Develop expertise on Omatic products and remain well-versed on product features and functionality
- Accurately assess customer requirements
- Configure systems and provide testing support
- Write and deliver professional documentation customized to the individual needs of each customer
- Identify creative technical solutions to complex data issues
- Deliver engagements on time and within budget
- Accurately track and report project hours, notes, and status within Omatic’s internal systems
- Conduct internal software trainings
- Assist Omatic Sales with selling Onboarding services
- Engage in professional development to ensure ongoing industry knowledge
Skills
- Self-motivated learner with the ability to self-manage advancing product knowledge
- Experience with Salesforce, Salesforce NPSP import and/or data migration processes; Salesforce Admin Certification is a plus!
- Experience with Raiser's Edge, Raiser's Edge NXT, Altru; Raiser's Edge Certification is a plus!
- Experience using other non-profit systems including email marketing, peer-to-peer fundraising, online donations, events management and alumni or membership management a plus!
- Project Management including scheduling, task management and the ability to work with multiple customers and projects simultaneously
- Superior time management skills
- Must possess excellent written and verbal communication skills, with the ability to identify and target needs, define technical concepts, and deliver accurate project deliverables
- Attention to detail with a strong ability to organize, manage, and execute projects as assigned
- Technically savvy
- Ability to thrive in a fast-paced team environment
- Ability to work with a variety of skill levels
Company Overview
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