[Remote] Senior Manager, Solutions Engineering

Note: The job is a remote job and is open to candidates in USA. Yelp is a leader in connecting people with great local businesses, and they are seeking an experienced Senior Manager to lead their Sales Engineering team. This role involves managing and developing a team of Sales Engineers while being hands-on in technical scoping, product collaboration, and systems design, ultimately owning the full lifecycle of API client enablement.

Responsibilities

• Lead, mentor, and develop a team of Sales Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs — owning capacity planning, support rotations, and professional growth
• Serve as the senior technical escalation point for complex or ambiguous integration scoping, determining what's SE-supportable versus what requires engineering involvement
• Stay hands-on as a working manager: provide overflow support during high-volume periods, troubleshoot integration issues alongside the team, and maintain credibility as a technical resource
• Partner with Product and Engineering on feature prioritization and roadmap decisions, authoring proposals informed by field-level integration friction and client feedback
• Own the end-to-end SE engagement model: how account teams request support, how clients onboard, how work is tracked and routed across the team
• Design and maintain automation systems that scale the team's leverage — AI-powered task assignment, intelligent knowledge bots, and cross-platform sync between communication and project management tools
• Maintain the team's canonical SOP library: configuration guides, troubleshooting playbooks, onboarding templates, and pacing references
• Identify and implement self-serve patterns that reduce manual SE involvement without sacrificing client experience or integration quality
• Represent the voice of the external developer in internal product discussions, translating recurring technical challenges into actionable roadmap input

Skills

• 8+ years of relevant experience in Solutions Engineering, Sales Engineering, Technical Account Management, or a similar client-facing technical role with direct API/integration experience
• 5+ years managing or leading a technical team in a player-coach capacity — you're comfortable context-switching between 1:1s and live debugging sessions
• Deep working knowledge of RESTful APIs, OAuth 2.0 / API key authentication, webhooks, and event-driven data architectures
• Demonstrated ability to operate at the intersection of sales and engineering — you can scope a deal and debug a payload in the same conversation
• A track record of building process, documentation, and tooling from scratch in ambiguous, fast-moving environments where no playbook existed
• Strong written communication: you can produce client-facing technical documentation, internal SOPs, and cross-functional proposals with equal clarity
• A proactive, systems-oriented mindset — you'd rather build an automation than add headcount to solve an operational problem
• Experience with advertising, marketing technology, or lead-management APIs (conversion tracking, programmatic campaign management, lead routing, attribution)
• Familiarity with Zapier or other iPaaS platforms and how enterprise clients use them as integration middleware
• Hands-on experience applying AI/LLM tooling to operational workflows — automation agents, knowledge retrieval systems, intelligent routing
• Background supporting channel partners or multi-location business models where one integration serves many end-clients
• Comfort with data analysis

Benefits

• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Bonus and benefits

Company Overview

Company H1B Sponsorship