[Remote] Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer

Note: The job is a remote job and is open to candidates in USA. Allstate Insurance Co. is looking for a skilled Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer. The role involves administering Adobe Creative Cloud licensing and providing support for applications while collaborating with security teams to enforce governance and improve user experience.

Responsibilities

• Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration
• Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting
• Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage
• Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements
• Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms
• Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience
• Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes
• Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions

Skills

• 3+ years of experience in enterprise application administration, platform operations, or end-user support
• 1-2+ years of Adobe Creative Cloud administration experience
• Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes
• Working knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practices
• Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints
• Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms
• Strong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholders
• Experience with Adobe Creative Cloud enterprise deployment tools, shared device licensing, and large-scale software rollout practices
• Familiarity with Microsoft 365 administration, Power Platform environments, Copilot enablement, and enterprise support processes
• Experience developing governance guidance for generative AI, cloud storage, collaboration tools, and approved workflows in regulated environments

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Company Overview