[Remote] Commercial Account Manager (East Coast)

Note: The job is a remote job and is open to candidates in USA. LangChain is focused on making intelligent agents ubiquitous, providing a platform for building and operating AI agents at scale. The role of Commercial Account Manager involves managing customer relationships post-sale, ensuring high retention rates, and driving customer success through effective partnership and communication.

Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates
• Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets
• Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles
• Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers
• Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams
• Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey
• Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain

Skills

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS
• A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention)
• Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles
• Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus
• Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers
• A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform
• Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting
• Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment
• Direct experience at a high-growth, developer-first, or AI/ML infrastructure company
• Experience managing renewals in a consumption or usage-based pricing model

Benefits

• Medical, dental, and vision coverage
• Flexible vacation
• A 401(k) plan
• Life insurance

Company Overview