[Remote] Client Operations Consultant
Note: The job is a remote job and is open to candidates in USA. Obsidian Thorne is a growing luxury hospitality and client services organization seeking an experienced Client Operations Consultant to enhance operational execution and client experience processes. This role focuses on optimizing revenue workflows and improving operational efficiency while ensuring a seamless client journey from inquiry to service delivery.
Responsibilities
- Lead and inquiry workflow optimization
- Client qualification processes
- Property and service matching recommendations
- Contract and documentation coordination
- Client communication systems
- Revenue pipeline reporting and visibility
- Operational workflow improvements
- Guest and concierge experience recommendations
- Escalation and issue-resolution processes
- Process documentation and standardization
- KPI tracking and reporting recommendations
- Cross-functional coordination support
Skills
- Experience in hospitality, luxury services, client operations, property management, or business operations
- Strong organizational and project management skills
- Excellent written and verbal communication
- Ability to identify inefficiencies and recommend improvements
- Experience managing multiple priorities simultaneously
- Strong problem-solving capabilities
- Ability to work independently and deliver results
- Experienced in Hospitality
- Real Estate Experience
- Process-driven
- Highly organized
- Detail-oriented
- Proactive
- Client-focused
- Solutions-oriented
- Comfortable working with multiple stakeholders
Benefits
- Flexible work schedule
- Remote engagement
- Opportunity for long-term engagement based on results
Company Overview