[Remote] Enablement Strategy & Operations Manager

Note: The job is a remote job and is open to candidates in USA. Hootsuite is a company focused on social media management, and they are seeking an Enablement Strategy & Operations Manager to build and run the operating system of their Revenue Enablement function. This role involves designing AI-powered systems and workflows to enhance efficiency across Sales and Customer Office while reporting to the Chief of Staff, Revenue.

Responsibilities

• Design and implement AI-powered workflows across the enablement function: content generation, program delivery automation, coaching insight loops, knowledge management systems, AI-drafted program communications
• Manage and govern curated AI workflows (e.g. Claude skills library, shared projects) in partnership with Sales, Customer, RevOps & Marketing. Maintain the governance tracker, evaluate tools against field use cases, drive adoption with measured behavior change, and lead AI-focused workstreams including Hackathon planning and RevOps roadmap alignment
• Lead cross-functional program execution, analyzing and integrating inputs from Marketing, Solution Consulting, RevOps and Internal Enablement Stakeholders to bring key initiatives from strategy to field-ready delivery
• Manage the integrated enablement planning process across Sales and Customer Office: intake, prioritization, sequencing, initiative tracker, Council cadence, reporting framework, and communications stack
• Drive enablement planning cycles end-to-end: field surveys, focus groups, synthesis, and prioritized initiative roadmaps
• Build and maintain the visual roadmap and calendar for frontline managers in Miro or Atlassian, making enablement priorities visible without requiring a meeting to explain them
• Own key communications and flagship events including the weekly Revenue Intelligence Brief, Revenue Kick-Off, and recurring field-facing program launches
• Translate complex GTM initiatives into clear, actionable field communications and learning experiences that drive behavior change
• Own the enablement measurement framework across Sales and Customer Office, tracking program adoption, field behavior change, and outcomes against ramp time, quota attainment, NRR, and pipeline contribution
• Maintain content governance in partnership with the Enablement Managers, ensuring field-facing assets in CMS/LMS systems are current, discoverable, and lifecycle-managed
• Design and deliver enablement programs directly where field impact requires it: facilitated workshops, onboarding sessions, skill-building clinics, and live training

Skills

• At least 8-9 years in revenue enablement, GTM operations, sales operations, or a systems-focused business operations role within B2B SaaS or equivalent combination of education and/or experience
• Demonstrated experience building operational systems from scratch: intake frameworks, planning cadences, reporting infrastructure, governance models
• Hands-on experience implementing AI tools in a GTM or enablement context: conversational intelligence, AI-assisted content generation, automated workflow design, or AI governance
• Comfort with AI tooling at a practitioner level; you evaluate, implement, and drive adoption, and you can separate signal from hype
• Strong project and program management discipline; you track obsessively and create clarity for others
• Experience with Salesforce, Gong, Sana or equivalent LMS, and collaborative planning tools (Miro, Atlassian, Wrike)
• Strong written communication across registers: executive recap, field newsletter, stakeholder update
• Ability to scope a problem and design a solution before being told what the answer is

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