[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leading logistics and supply chain technology company that helps customers optimize their operations. The Implementation Consultant plays a crucial role in helping customers adopt Descartes’ solutions by translating operational requirements into effective workflows and ensuring customer satisfaction through successful implementation.

Responsibilities

• Successfully lead and deliver customer implementations on time, within scope, and aligned to operational requirements and business goals
• Improve customer operational efficiency through optimized routing, scheduling, transportation planning, and workflow configuration
• Configure, test, and deploy Descartes solutions with minimal disruption to customer operations and high user adoption rates
• Identify and resolve data quality, configuration, and process issues during implementation to ensure reliable system performance and reporting accuracy
• Develop trusted relationships with customer stakeholders, including operations and IT teams, resulting in strong customer satisfaction and retention
• Deliver effective end-user training and adoption support that enables customers to independently utilize Descartes solutions in day-to-day operations
• Support post-go-live stabilization by troubleshooting application, integration, and operational issues while driving continuous improvement opportunities

Skills

• Bachelor's degree in Computer Science, Engineering, Information Technology, Supply Chain/Logistics Management, Industrial Engineering, or a related field
• Minimum 3 years of experience in logistics, transportation operations, routing, supply chain technology, or software implementation consulting
• Strong understanding of logistics operations, transportation management, routing, scheduling, and daily planning processes
• Experience implementing enterprise or operational software solutions within logistics, supply chain, or transportation environments
• Ability to analyze customer business processes and translate operational goals into scalable system configurations and workflows
• Experience documenting business goals, gathering requirements, and delivering solutions that drive measurable operational improvements and ROI
• Experience conducting data analysis, data validation, and troubleshooting using Excel; VBA/Macros experience is considered an asset
• Experience modeling current-state and future-state operational processes to support solution design and process improvement initiatives
• Working knowledge of SQL Server, database connectivity, and basic SQL scripting
• Ability to install, configure, backup, and recover SQL Server Express databases
• Familiarity with Windows server environments, virtualization concepts, networking fundamentals, and troubleshooting tools
• Understanding of Terminal Services, Citrix, XML, data mapping, and system integrations
• Ability to identify and troubleshoot network, application, server, and connectivity issues using logs and standard troubleshooting methods
• Strong analytical and problem-solving capabilities with the ability to identify operational inefficiencies and recommend practical improvements
• Proven success applying root-cause analysis and continuous improvement methodologies to improve operational performance and reduce waste
• Proven ability to manage multiple stakeholders and align teams around implementation goals, timelines, and expected outcomes
• Skilled at facilitating customer workshops, documenting requirements, and translating business needs into solution designs
• Experience delivering customer training and supporting change management and user adoption initiatives
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Comfortable working independently in a remote consulting environment while managing competing priorities across projects
• Ability to travel up to 20%–30% as required to support customer engagements
• Experience conducting data analysis, data validation, and troubleshooting using Excel; VBA/Macros experience is considered an asset
• Exposure to scripting or programming languages such as VBScript or JavaScript is an asset

Benefits

• Competitive compensation
• Great benefits
• Remote and flexible work hours
• Opportunity to join a company on an awesome mission with a great existing team and trajectory
• We prioritize work-life balance
• A collaborative and flexible remote work environment
• Opportunities to expand technical, consulting, and project leadership capabilities over time

Company Overview