[Remote] Business Analyst I

Note: The job is a remote job and is open to candidates in USA. The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health and well-being. The Business Analyst I supports customer implementations, data conversions, and related projects for C/NET Solutions, managing assigned projects and providing technical support to customers.

Responsibilities

• Lead customer onboarding, implementation, and related project activities for CNExT, CAS, and associated solutions
• Coordinate customer data conversions, software setup, installations, and transition activities
• Review customer results, identify issues, and support resolution of implementation and system concerns
• Support customers with CAS updates, configuration changes, and related enhancement work
• Provide training, guidance, and technical support throughout implementation and post-go-live support
• Collaborate with customer technical staff to ensure successful deployment and ongoing use of CNExT and CAS solutions
• Create and maintain technical and training documentation for conversions, CAS, software installation, and updates
• Contribute ideas and write articles for the e/notes newsletter as assigned
• Manage and execute customer database migrations from Microsoft Access to SQL Server, including testing and installation support
• Manage and execute database merges from single-hospital to multi-hospital environments, including testing and installation support
• Manage medical record number conversion projects
• Provide query specifications to Programming, test results, and support implementation as needed
• Manage shared follow-up file projects with state and central registries, including format testing and staff training
• Provide frontline support and initial training for project-related work
• Manage other customer-requested projects as assigned
• Support CNExT and CAS software
• Provide CNExT and CAS training
• Assist technical support staff with complex issues as level 2 support
• Participate in routine testing of CNExT and CAS products
• Document and report testing results to management and programming staff
• Review metafiles provided by standards-setting organizations and incorporate applicable updates into the software
• Document and communicate required software changes from standards-setting organizations to the Programming department
• Update and convert PDFs and standards resource materials into standardized CHM help files for incorporation into CNExT software, as needed
• Access to Protected Health Information. This role requires access to Protected Health Information and compliance with all C/NET Solutions and Public Health Institute confidentiality and HIPAA policies
• Maintain an active Oncology Data Specialist–Certified (ODS-C) credential
• Occasionally work more than 40 hours per week, including weekends
• Work outside C/NET Solutions business hours as needed
• Perform other duties as assigned

Skills

• Maintain an active Oncology Data Specialist–Certified (ODS-C) credential
• Bachelor's degree in computer science, business management, or a related field; or substitute with four years of related experience; or relevant technical certification with 2 years of relevant experience
• Understanding of CNExT functions, including data entry, reporting, and import/export procedures
• Experience using helpdesk and ticketing system
• Ability to analyze complex cancer registry data during conversion reviews and recommend corrections
• Knowledge of cancer registry standards and practices, including ACoS, NAACCR, SEER, state registry requirements, and international reporting requirements
• Ability to work effectively in a team environment and lead projects to completion
• Strong SQL Server administration and SQL programming skills
• Proficiency with Microsoft SQL Server, Microsoft Windows, Microsoft 365, Microsoft Project, text editors, compression or encryption software, and helpdesk software
• Strong organizational, analytical, and written and verbal communication skills
• Knowledge of internet applications such as VPN and Remote Desktop Connection
• Ability to work under pressure and train peers
• Creative and solution-oriented approach to problem-solving

Company Overview