[Remote] Information Management Analyst II

Note: The job is a remote job and is open to candidates in USA. Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. They are seeking an Information Management Analyst II to strengthen Information Management as a core function, ensuring that data systems and tools support evidence-based decision-making across programming.

Responsibilities

• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda
• Function as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating procedures
• Act as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. Provide technical support for configuring/handling complex scenarios and implementing integrations with other ICT4D systems
• Support research and analysis of core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standards
• Implement the operationalization and decommissioning of new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standards
• Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching
• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda
• Support monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmaps

Skills

• Bachelor's degree in information systems, engineering, or IT related field or equivalent experience
• Minimum 5 years of experience in administration, maintenance development, designing and operationalization of software systems
• Experience training both technical and non-technical stakeholders on system lifecycle, best practices, system enhancements and maintenance cycles
• Demonstrated experience leveraging digital technologies in international development, humanitarian and/or low resource contexts
• Demonstrable experience developing and following standard operating procedures for technology use
• Strong understanding of software development lifecycle and service delivery
• Basic understanding with human-centered design (HCD) approaches
• Basic understanding of CRS' procedural concepts that the CT4D platform supports (MEAL, HRD etc.)
• Ability to evaluate the value addition and impact through the platforms supported
• Detail oriented in terms of time management, communication, teamwork, creative thinking, analytical, problem solving
• Ability to handle multiple priorities in a fast-paced environment
• Skills leveraging strategic, analytical, human-centered ICT problem-solving and systems thinking with the capacity to see the big picture and ability to make sound judgment for improved innovations and technologies
• Good relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
• Presentation, facilitation, and training skills
• Proficiency (verbal and written) in English. One of French, Spanish, or Arabic an advantage
• Experience in supporting end users in solving adoption and technology related issues and challenges
• Experience using and configuring current CRS technologies

Benefits

• Comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan

Company Overview