[Remote] Named Account Executive, Higher Education
Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, driving innovation and customer success. As a Named Account Executive specializing in Higher Education, you will establish and nurture relationships with clients, demonstrating the value of Salesforce products and assisting them in achieving their objectives.
Responsibilities
- Cultivate and maintain enduring relationships with Higher Education clients
- Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations
- Provide regular progress updates to management regarding client accounts
- Monitor and report on key performance metrics, including client retention and revenue growth
- Maintain a high level of client satisfaction by consistently exceeding expectations
- Work collaboratively with internal teams to devise solutions for complex challenges
- Address and resolve client issues in a timely and efficient manner
- Keep clients informed about new product features, updates, and enhancements relevant to their needs
- Identify growth opportunities within existing accounts and work towards expanding Salesforce services
- Collaborate closely with clients to formulate customized account strategies
- Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery
- Stay informed about industry trends, government regulations, and competitive offerings
- Develop an in-depth understanding of Salesforce products and solutions
- Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement
- Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly
Skills
- 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers
- Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)
- Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission
- A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust
- Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue
- Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer role
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company Overview
Company H1B Sponsorship