[Remote] Docketly Coverage Operations Specialist-Remote

Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is a fast-growing legal-tech company that provides attorney coverage services. The Docketly Coverage Operations Specialist is responsible for securing attorney coverage for court hearings, negotiating fees, managing a fast-paced pipeline, and onboarding new attorneys while maintaining communication with clients.

Responsibilities

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team
• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises
• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story
• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings

Skills

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
• Comfortable and efficient on the phone, with strong verbal and written communication
• Genuinely organized. You manage many open items at once without letting anything slip
• Calm and decisive under deadline pressure; you make the call and keep moving
• Tech-comfortable and quick to learn new platforms
• High school diploma or equivalent
• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
• A track record of hitting or exceeding KPIs in a metrics-driven role
• Familiarity with CRM or scheduling tools
• Exposure to legal, court, or collections operations
• Comfortable on Mac OS and Google Workspace

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Company Overview

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