[Remote] ServiceNow Consultant

Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Sr. ServiceNow Developer to join their team. The role involves developing, configuring, testing, and deploying solutions on the ServiceNow platform while enhancing user experience through Service Portal and Catalog Management.

Responsibilities

• Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items
• Create and enhance complex Service Catalog items
• Update and support the Service Portal/Employee Center to improve user experience and self-service adoption
• Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability
• Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design
• Support and design robust integration between ServiceNow and third-party business systems
• Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders
• Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module

Skills

• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
• Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management)
• Strong, technical knowledge, and implementation experience with CSM (Customer Service Management)
• Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities
• Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion
• Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation
• Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues
• A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups
• Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
• Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable
• ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM

Company Overview

Company H1B Sponsorship