Hybrid Customer Service Representative – Sales & Support Specialist for Voice, Internet & Wireless Solutions at arenaflex

About arenaflex – Shaping the Future of Communication

arenaflex is a global leader in communications and technology, delivering cutting‑edge voice, internet, and wireless solutions to millions of customers worldwide. Our mission is to keep people connected to what matters most, whether it’s family, work, or entertainment. As a forward‑thinking organization, arenaflex invests heavily in innovation, employee development, and a culture that celebrates diversity, collaboration, and continuous improvement. Joining arenaflex means becoming part of a vibrant community that values your ideas, supports your growth, and empowers you to make a real impact every day.

Position Overview – Hybrid Customer Service Representative (Sales)

We are seeking an enthusiastic, results‑driven Hybrid Customer Service Representative – Sales to join our dynamic team at the 2270 Lakeside Blvd, Richardson, TX 75082 location. This role blends on‑site collaboration (3‑4 days per week) with remote work (1‑2 days per week), offering the flexibility to thrive in both environments. As the voice of arenaflex, you will engage customers through calls, chats, and emails, guiding them toward the best technology solutions while meeting daily and monthly sales targets.

Key Responsibilities

• Identify upsell and cross‑sell opportunities, recommending the right voice, internet, and wireless plans to fit each customer’s lifestyle.
• Handle a high volume of inbound interactions across multiple channels, delivering prompt, courteous, and accurate assistance.
• Utilize a suite of internal tools and CRM systems to resolve billing, payment, and service inquiries while maintaining meticulous customer records.
• Explain complex rate plans, device features, and promotional offers in clear, easy‑to‑understand language.
• Perform basic troubleshooting for internet, voice, and data issues; when necessary, coordinate with Tier 3 support to resolve advanced technical problems.
• Maintain a consistent schedule, including breaks, lunches, and open‑time periods, to ensure optimal coverage and availability for customers.
• Cross‑train on additional call types such as collections, retention, sales channel coordination, billing adjustments, and advanced technical support as business needs evolve.
• Participate in ongoing training sessions, product updates, and performance coaching to continuously improve sales techniques and service quality.

What You’ll Experience Day‑to‑Day

• Dynamic, fast‑paced environment where each interaction is an opportunity to showcase arenaflex’s latest technology.
• Collaboration with a supportive team of Premier Service Consultants who share best practices and celebrate each other’s successes.
• Access to a robust knowledge base and real‑time analytics that help you make data‑driven recommendations.
• Regular performance feedback and coaching aimed at helping you exceed your sales and service goals.

Essential Qualifications

• Previous experience in a call‑center, customer service, or sales environment, preferably within the telecommunications sector.
• Demonstrated ability to meet or exceed sales targets while maintaining high customer satisfaction scores.
• Strong verbal and written communication skills, with the ability to simplify technical concepts for non‑technical audiences.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as business needs dictate.
• Proficiency with multiple software platforms and the ability to quickly learn new tools.
• Self‑motivation, resilience, and a consultative mindset that puts the customer’s needs first.

Preferred Qualifications

• Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.
• Technical background or certifications related to networking, broadband, or mobile devices.
• Prior experience in a hybrid or remote work setting, demonstrating strong time‑management and discipline.
• Bilingual or multilingual abilities to serve a diverse customer base.

Core Skills & Competencies

• Sales Acumen: Ability to uncover needs, position solutions, and close deals confidently.
• Problem‑Solving: Quick identification of issues and effective resolution, escalating when necessary.
• Empathy & Active Listening: Understanding customer concerns and responding with genuine care.
• Organizational Skills: Managing multiple interactions, documentation, and follow‑ups without error.
• Technology Savvy: Comfort with smartphones, tablets, broadband equipment, and emerging digital services.
• Team Collaboration: Working closely with peers, supervisors, and cross‑functional teams to achieve shared goals.

Compensation & Performance Rewards

arenaflex offers a competitive base pay ranging from $600 to $696.50 per week, complemented by a commission structure that can add up to $36,000 annually for top performers who meet or exceed sales targets. In addition to base salary and commissions, you will receive:

• Paid training and continuous learning resources.
• Performance bonuses and recognition programs.
• Opportunities for career advancement into senior sales, team lead, or specialist roles.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision coverage.
• 401(k) retirement plan with company matching.
• Tuition reimbursement for approved educational programs.
• Generous Paid Time Off – at least 23 vacation days per year plus 9 company‑designated holidays.
• Paid Parental Leave and Adoption Reimbursement.
• Short‑term and Long‑term Disability insurance.
• Life and Accidental Death Insurance.
• Supplemental benefits such as critical illness, accident hospital indemnity, and group legal plans.
• Employee Assistance Program (EAP) and extensive wellness initiatives.
• Employee discounts up to 50% on arenaflex mobility plans, internet services, and accessories.
• Flexible work‑from‑home (WFH) setup with company‑provided equipment (keyboard, monitor, computer, mobile device).

Work‑From‑Home (WFH) Requirements

• Reliable high‑speed internet connection and a dedicated, ergonomically‑fitted workspace.
• Secure LAN connection, compliance with arenaflex’s security standards, and participation in periodic workspace audits.
• Availability during scheduled shifts, adherence to technical support processes, and commitment to ongoing training and performance management.

Career Growth & Development

arenaflex is committed to your professional development. As a Premier Service Consultant, you will have access to:

• Structured onboarding and continuous skill‑building programs.
• Mentorship from senior sales leaders and technical experts.
• Clear career pathways toward senior sales, operations management, or specialized technical support roles.
• Opportunities to lead cross‑functional projects, contribute to product feedback loops, and influence future service offerings.

Culture & Work Environment

At arenaflex, we foster an inclusive, collaborative, and high‑energy culture where every employee feels valued. Our core values include:

• Customer Obsession: Putting the customer at the center of every decision.
• Innovation: Embracing new technologies and creative problem‑solving.
• Integrity: Acting with honesty, transparency, and respect.
• Teamwork: Leveraging diverse perspectives to achieve shared success.
• Growth Mindset: Encouraging continuous learning and personal development.

Whether you are in the office or working remotely, you will experience a supportive environment that celebrates achievements, encourages open communication, and provides the tools you need to excel.

Application Process & Next Steps

If you are ready to become the voice of arenaflex, drive meaningful sales, and deliver exceptional customer experiences, we want to hear from you! Click the link below to submit your application, and be prepared to showcase your passion for technology, sales expertise, and commitment to service excellence.

Apply Now – Join arenaflex Today!

Equal Opportunity Employer Statement

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities.

Ready to Make an Impact?

Take the next step in your career with arenaflex. Bring your enthusiasm, sales talent, and dedication to customer service to a company that values your contributions and invests in your future. Apply today and start shaping the future of communication with arenaflex.